Publication 571 - Tax-Sheltered Annuity Plans (403(B) Plans) Page 19
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21•
Determine if Form 6251 must be filed by
Walk-in. Many products and services
are available on a walk-in basis.
using our Alternative Minimum Tax (AMT)
11.
Assistant available online at
individuals.
•
Products. You can walk in to many post
•
offices, libraries, and IRS offices to pick up
Sign up to receive local and national tax
certain forms, instructions, and publica-
How To Get Tax
news by email.
tions. Some IRS offices, libraries, grocery
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Get information on starting and operating
stores, copy centers, city and county gov-
a small business.
Help
ernment offices, credit unions, and office
supply stores have a collection of products
available to print from a CD or photocopy
Phone. Many services are available by
from reproducible proofs. Also, some IRS
You can get help with unresolved tax issues,
phone.
offices and libraries have the Internal Rev-
order free publications and forms, ask tax ques-
enue Code, regulations, Internal Revenue
tions, and get information from the IRS in sev-
Bulletins, and Cumulative Bulletins avail-
•
eral ways. By selecting the method that is best
Ordering forms, instructions, and publica-
able for research purposes.
for you, you will have quick and easy access to
tions. Call 1-800-TAX -FORM
•
tax help.
Services. You can walk in to your local
(1-800-829-3676) to order current-year
Taxpayer Assistance Center every busi-
forms, instructions, and publications, and
ness day for personal, face-to-face tax
Free help with your return. Free help in pre-
prior-year forms and instructions. You
help. An employee can explain IRS letters,
paring your return is available nationwide from
should receive your order within 10 days.
request adjustments to your tax account,
IRS-certified volunteers. The Volunteer Income
•
Asking tax questions. Call the IRS with
or help you set up a payment plan. If you
Tax Assistance (VITA) program is designed to
your tax questions at 1-800-829-1040.
need to resolve a tax problem, have ques-
help low-moderate income taxpayers and the
•
tions about how the tax law applies to your
Tax Counseling for the Elderly (TCE) program is
Solving problems. You can get
individual tax return, or you are more com-
designed to assist taxpayers age 60 and older
face-to-face help solving tax problems
fortable talking with someone in person,
with their tax returns. Most VITA and TCE sites
every business day in IRS Taxpayer As-
visit your local Taxpayer Assistance
offer free electronic filing and all volunteers will
sistance Centers. An employee can ex-
Center where you can spread out your
let you know about credits and deductions you
plain IRS letters, request adjustments to
records and talk with an IRS representa-
may be entitled to claim. To find the nearest
your account, or help you set up a pay-
tive face-to-face. No appointment is nec-
VITA or TCE site, visit IRS.gov or call
ment plan. Call your local Taxpayer Assis-
essary — just walk in. If you prefer, you
1-800-906-9887 or 1-800-829-1040.
tance Center for an appointment. To find
can call your local Center and leave a
As part of the TCE program, AARP offers the
the number, go to
localcon-
message requesting an appointment to re-
Tax-Aide counseling program. To find the near-
tacts
or look in the phone book under
solve a tax account issue. A representa-
est AARP Tax-Aide site, call 1-888-227-7669 or
United States Government, Internal Reve-
tive will call you back within 2 business
visit AARP’s website at
nue Service.
days to schedule an in-person appoint-
•
ment at your convenience. If you have an
TTY/TDD equipment. If you have access
For more information on these programs, go
ongoing, complex tax account problem or
to TTY/TDD equipment, call
to IRS.gov and enter keyword “VITA” in the
a special need, such as a disability, an
1-800-829-4059 to ask tax questions or to
upper right-hand corner.
appointment can be requested. All other
order forms and publications.
issues will be handled without an appoint-
Internet. You can access the IRS web-
•
TeleTax topics. Call 1-800-829-4477 to lis-
ment. To find the number of your local
site at IRS.gov 24 hours a day, 7 days
ten to pre-recorded messages covering
office, go to
a week to:
various tax topics.
localcontacts
or look in the
•
E-file your return. Find out about commer-
phone book under United States Govern-
•
Refund information. To check the status of
cial tax preparation and e-file services
ment, Internal Revenue Service.
your 2011 refund, call 1-800-829-1954 or
available free to eligible taxpayers.
1-800-829-4477 (automated refund infor-
•
Check the status of your 2011 refund. Go
Mail. You can send your order for
mation 24 hours a day, 7 days a week).
to IRS.gov and click on Where’s My Re-
forms, instructions, and publications to
Wait at least 72 hours after the IRS ac-
fund. Wait at least 72 hours after the IRS
the address below. You should receive
knowledges receipt of your e-filed return,
acknowledges receipt of your e-filed re-
a response within 10 days after your request is
or 3 to 4 weeks after mailing a paper re-
turn, or 3 to 4 weeks after mailing a paper
received.
turn. If you filed Form 8379 with your re-
return. If you filed Form 8379 with your
turn, wait 14 weeks (11 weeks if you filed
return, wait 14 weeks (11 weeks if you
Internal Revenue Service
electronically). Have your 2011 tax return
filed electronically). Have your 2011 tax
1201 N. Mitsubishi Motorway
available so you can provide your social
return available so you can provide your
Bloomington, IL 61705-6613
security number, your filing status, and the
social security number, your filing status,
exact whole dollar amount of your refund.
and the exact whole dollar amount of your
Taxpayer Advocate Service. The Taxpayer
If you check the status of your refund and
refund.
Advocate Service (TAS) is your voice at the IRS.
are not given the date it will be issued,
Our job is to ensure that every taxpayer is
•
Download forms, including talking tax
please wait until the next week before
treated fairly, and that you know and understand
forms, instructions, and publications.
checking back.
your rights. We offer free help to guide you
•
•
Order IRS products online.
through the often-confusing process of resolving
Other refund information. To check the
tax problems that you haven’t been able to solve
•
status of a prior-year refund or amended
Research your tax questions online.
on your own. Remember, the worst thing you
return refund, call 1-800-829-1040.
•
Search publications online by topic or
can do is nothing at all.
keyword.
TAS can help if you can’t resolve your prob-
Evaluating the quality of our telephone
lem with the IRS and:
•
services. To ensure IRS representatives give
Use the online Internal Revenue Code,
accurate, courteous, and professional answers,
•
regulations, or other official guidance.
Your problem is causing financial difficul-
we use several methods to evaluate the quality
ties for you, your family, or your business.
•
View Internal Revenue Bulletins (IRBs)
of our telephone services. One method is for a
•
published in the last few years.
You face (or your business is facing) an
second IRS representative to listen in on or
immediate threat of adverse action.
•
Figure your withholding allowances using
record random telephone calls. Another is to ask
•
the withholding calculator online at
www.
some callers to complete a short survey at the
You have tried repeatedly to contact the
irs.gov/individuals.
end of the call.
IRS but no one has responded, or the IRS
Chapter 11 How To Get Tax Help
Page 19
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