Memorandum Of Agreement (Moa) Sample (Page 5 of 6) in pdf

Memorandum Of Agreement (Moa) Sample Page 5

DESCRIPTION OF SERVICES – EXAMPLES

ENTERPRISE SERVICES

Overview

CA1

has developed/acquired an automated tool/system to perform as a service-oriented solution to

share application/data to better serve agencies in the Commonwealth with common needs.

CA1

offers the service-oriented solution as an accommodation to customer agencies that have the

express requirement. This tool/system is a business-defined package to reduce the burden on

customer agencies for duplicating effort or data entry of information already available, and to

improve the timeliness and completeness of data in the Commonwealth of Virginia.

CA1

agrees to develop and use a change control notification procedure to reasonably advise

CA2

upcoming system changes that would impact the service/tool.

Additional items to consider under this section include:

System enhancements

Hardware and software support

Administration of configuration management

Overall system performance and monitoring

JOINT USE (i.e., Shared Online Services)

Overview

CA1

has acquired an online tool/system to perform specific services that can be used by multiple

agencies with the same or similar need. Use of this tool/system is shared between two or more

agencies. Data will/will not be shared between the agencies.

CA1

offers the online tool/system as an accommodation to

CA2

that has the express requirement.

This tool/system is a shared online service to reduce the burden on customer agencies for duplicating

purchases of the same tool/system or competing tools/systems and reduce the overall cost to the

Commonwealth of Virginia.

Additional items to consider under this section include:

User Support for CA2

Specific protection for shared data (if applies)

MOA Template

Page 5

Memorandum Of Agreement (Moa) Sample Page 5