Ramp Server/seller Classroom Training Curriculum Requirements Page 8
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23D. Refusal of entry (patron arrives as a VIP)
Who should complete the form and when?
The form should be completed immediately by the employee who was involved in the incident.
When completing the form, be sure to:
•
Only include the facts and not opinion.
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Write detailed statements which include the date, time and any witnesses to the event.
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List any reasonable efforts made to prevent the situation.
What are some reasonable efforts you can make?
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Call a taxi
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Refuse service
•
Call police
Daily, consistent entries, even when there are no problems, demonstrate responsible business practices. A
daily record provides other valuable business information, such as customer trends, requests or complaints,
employee relations and more. This can be a useful tool in improving the business. Be sure to ask where your
establishment’s Incident Documentation Forms can be found, under what circumstances they should be
completed and where they are to be filed.
KEY FACT:
RAMP recommends you keep incident records for at least two years following an incident because
lawsuits can be filed up to two years after an event.
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Parent category: Legal