Publication 517 - Social Security And Other Information For Members Of The Clergy And Religious Workers - 2011 Page 27

Phone. Many services are available by

stores, copy centers, city and county gov-

How To Get Tax Help

phone.

ernment offices, credit unions, and office

supply stores have a collection of products

available to print from a CD or photocopy

•

You can get help with unresolved tax issues,

Ordering forms, instructions, and publica-

from reproducible proofs. Also, some IRS

order free publications and forms, ask tax ques-

tions. Call 1-800-TAX-FORM

offices and libraries have the Internal Rev-

tions, and get information from the IRS in sev-

(1-800-829-3676) to order current-year

enue Code, regulations, Internal Revenue

eral ways. By selecting the method that is best

forms, instructions, and publications, and

Bulletins, and Cumulative Bulletins avail-

for you, you will have quick and easy access to

prior-year forms and instructions. You

able for research purposes.

tax help.

should receive your order within 10 days.

•

Services. You can walk in to your local

•

Asking tax questions. Call the IRS with

Taxpayer Assistance Center every busi-

Free help with your return. Free help in pre-

your tax questions at 1-800-829-1040.

ness day for personal, face-to-face tax

paring your return is available nationwide from

•

help. An employee can explain IRS letters,

Solving problems. You can get

IRS-certified volunteers. The Volunteer Income

request adjustments to your tax account,

face-to-face help solving tax problems

Tax Assistance (VITA) program is designed to

or help you set up a payment plan. If you

every business day in IRS Taxpayer As-

help low-moderate income taxpayers and the

need to resolve a tax problem, have ques-

sistance Centers. An employee can ex-

Tax Counseling for the Elderly (TCE) program is

tions about how the tax law applies to your

plain IRS letters, request adjustments to

designed to assist taxpayers age 60 and older

individual tax return, or you are more com-

your account, or help you set up a pay-

with their tax returns. Most VITA and TCE sites

fortable talking with someone in person,

offer free electronic filing and all volunteers will

ment plan. Call your local Taxpayer Assis-

visit your local Taxpayer Assistance

let you know about credits and deductions you

tance Center for an appointment. To find

Center where you can spread out your

may be entitled to claim. To find the nearest

the number, go to

records and talk with an IRS representa-

VITA or TCE site, visit IRS.gov or call

tacts

or look in the phone book under

tive face-to-face. No appointment is nec-

1-800-906-9887 or 1-800-829-1040.

United States Government, Internal Reve-

essary — just walk in. If you prefer, you

nue Service.

As part of the TCE program, AARP offers the

can call your local Center and leave a

Tax-Aide counseling program. To find the near-

•

TTY/TDD equipment. If you have access

message requesting an appointment to re-

est AARP Tax-Aide site, call 1-888-227-7669 or

to TTY/TDD equipment, call

solve a tax account issue. A representa-

visit AARP’s website at

1-800-829-4059 to ask tax questions or to

tive will call you back within 2 business

order forms and publications.

days to schedule an in-person appoint-

For more information on these programs, go

ment at your convenience. If you have an

•

TeleTax topics. Call 1-800-829-4477 to lis-

to IRS.gov and enter keyword “VITA” in the

ongoing, complex tax account problem or

ten to pre-recorded messages covering

upper right-hand corner.

a special need, such as a disability, an

various tax topics.

appointment can be requested. All other

Internet. You can access the IRS web-

•

Refund information. You can check the

issues will be handled without an appoint-

site at IRS.gov 24 hours a day, 7 days

status of your refund on the new IRS

ment. To find the number of your local

a week to:

phone app. Download the free IRS2Go

office, go to

•

Check the status of your 2011 refund. Go

app by visiting the iTunes app store or the

or look in the

to IRS.gov and click on Where’s My Re-

Android Marketplace. IRS2Go is a new

phone book under United States Govern-

fund. Wait at least 72 hours after the IRS

way to provide you with information and

ment, Internal Revenue Service.

acknowledges receipt of your e-filed re-

tools. To check the status of your refund

turn, or 3 to 4 weeks after mailing a paper

by phone, call 1-800-829-4477 (automated

Mail. You can send your order for

return. If you filed Form 8379 with your

refund information 24 hours a day, 7 days

forms, instructions, and publications to

return, wait 14 weeks (11 weeks if you

a week). Wait at least 72 hours after the

the address below. You should receive

filed electronically). Have your 2011 tax

IRS acknowledges receipt of your e-filed

a response within 10 days after your request is

return available so you can provide your

return, or 3 to 4 weeks after mailing a

received.

social security number, your filing status,

paper return. If you filed Form 8379 with

and the exact whole dollar amount of your

your return, wait 14 weeks (11 weeks if

refund.

you filed electronically). Have your 2011

Internal Revenue Service

•

E-file your return. Find out about commer-

tax return available so you can provide

1201 N. Mitsubishi Motorway

cial tax preparation and e-file services

your social security number, your filing

Bloomington, IL 61705-6613

available free to eligible taxpayers.

status, and the exact whole dollar amount

of your refund. If you check the status of

•

Taxpayer Advocate Service. The Taxpayer

Download forms, including talking tax

your refund and are not given the date it

Advocate Service (TAS) is your voice at the IRS.

forms, instructions, and publications.

will be issued, please wait until the next

Our job is to ensure that every taxpayer is

•

Order IRS products online.

week before checking back.

treated fairly, and that you know and understand

•

your rights. We offer free help to guide you

Research your tax questions online.

Other refund information. To check the

through the often-confusing process of resolving

status of a prior-year refund or amended

•

Search publications online by topic or

tax problems that you haven’t been able to solve

return refund, call 1-800-829-1040.

keyword.

on your own. Remember, the worst thing you

•

can do is nothing at all.

Use the online Internal Revenue Code,

Evaluating the quality of our telephone

regulations, or other official guidance.

TAS can help if you can’t resolve your prob-

services. To ensure IRS representatives give

lem with the IRS and:

accurate, courteous, and professional answers,

•

View Internal Revenue Bulletins (IRBs)

we use several methods to evaluate the quality

•

published in the last few years.

Your problem is causing financial difficul-

of our telephone services. One method is for a

ties for you, your family, or your business.

•

Figure your withholding allowances using

second IRS representative to listen in on or

•

the withholding calculator online at

www.

You face (or your business is facing) an

record random telephone calls. Another is to ask

irs.gov/individuals.

immediate threat of adverse action.

some callers to complete a short survey at the

•

end of the call.

•

Determine if Form 6251 must be filed by

You have tried repeatedly to contact the

using our Alternative Minimum Tax (AMT)

IRS but no one has responded, or the IRS

Walk-in. Many products and services

Assistant available online at

has not responded to you by the date

are available on a walk-in basis.

individuals.

promised.

•

Products. You can walk in to many post

If you qualify for our help, we’ll do everything

news by email.

offices, libraries, and IRS offices to pick up

we can to get your problem resolved. You will be

•

Get information on starting and operating

certain forms, instructions, and publica-

assigned to one advocate who will be with you at

a small business.

tions. Some IRS offices, libraries, grocery

every turn. We have offices in every state, the

Publication 517 (2011)

Page 27

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