How t o O btain R ecords f rom W estern U nion
1. Before C ontacting W estern U nion, m ake s ure y ou h ave t he f ollowing i nformation:
Phone n umber a nd a ddress a ssociated w ith y our W estern U nion a ccount ( if t he a ddress o n f ile
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has c hanged y ou s hould l et t hem k now s ince t he r ecords w ill b e s ent t o y ou b y m ail)
Range o f d ates o r t ime f rame o f r ecords t hat y ou n eed
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The r eceiver’s n ame o n t he h istory o f t ransactions t hat i s n eeded
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2. Contact W estern U nion, o ne o f t hree w ays:
Call: 1 -‐800-‐325-‐6000 ( English); 1 800-‐325-‐4045 ( Español)
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Email: c o r m yc
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Online H elp C hat S ervice o n t heir w ebsite
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Sample E mail t o W estern U nion:
To W hom I t M ay C oncern:
I a m w riting t o o btain r ecords f rom W estern U nion f or M r./ M s. ( first a nd l ast n ame) o f
account n umber _ _________(Western U nion a ccount n umber)_______ f or t ransactions r eceived b y
_____(name o f p erson w ho r eceived t he m oney) b etween t he d ates o f _ ______(date r ange)______ .
(Include t his s entence i f y our a ddress h as c hanged s ince t he t ransaction) M y a ddress h as a lso c hanged
since t hese t ransactions s o p lease s end c opies o f t hese r ecords t o m y n ew a ddress a t:
______________(new a ddress)______________________________________________
Please d o n ot h esitate t o c ontact m e t hrough e mail o r b y p hone a t _ ______(phone
number)_____________ i f y ou h ave a dditional q uestions.
Sincerely,
___(first a nd l ast n ame)_______
There i s n o c harge t o o btain t hese r ecords f rom W estern U nion a nd t he p rocess t akes f rom 7 t o 1 0 d ays f or
you t o r eceive t he r ecords.
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