Certification Letter Template


(Customer name and address)
Dear (customer):
Thank you for the recent communication concerning a lost package sent by The Upper Deck
Company. Upper Deck has researched this incident but requires additional information from you
with respect to the address you provided.
The following items need further clarification: (Check all that apply)
___ Multiple outstanding Items have been received for this address.
___ Multiple names have been used for this address.
___ Multiple changes of address have been received for this address. (Proof Needed)
___ Non-receipt of merchandise that Upper Deck has claimed mailed out.
___ Other (Please Explain)
The Postal Service requires us to provide this information in order to continue processing your
claim. Information provided will be used by the Postal Service to investigate this matter. In filing
any claim or information concerning a claim, please be advised that it is a Federal Violation,
punishable by fine and/or imprisonment, provide false information or to use the U.S. Mail to
receive merchandise with the intent to claim non-reception in order to receive merchandise again
(Title 18, U.S. Code, Section 1341; Title 39, U.S. Code, Section 3005). Any attempt to violate or
actual violations of these statutes will be referred to the U.S. Postal Inspection Service for
investigation and/or prosecution.
Once you have filled out the paperwork required by the U.S. Postal Service, which forms may be
found at
or your local Post Office, please
provide a copy of that paper work to:
The Upper Deck Company
Attention: Lost Shipment Claims
985 Trade Dr. STE A
North Las Vegas, NV 89030
Or via fax to: 1 (702) 633-0685
Or via email attachment to: .
Additionally, we will need you to fill out and return to us the attached claim form. Once we are in
receipt of this information, we will be able to continue processing your claim.
Please feel free to contact Upper Deck’s customer service department at
or via
e-mail to
with any information you believe may expedite the
handling of your claim or in the event you have any questions.
Upper Deck Customer Service


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