Certification Letter Template printable pdf download

(Customer name and address)

Dear (customer):

Thank you for the recent communication concerning a lost package sent by The Upper Deck

Company. Upper Deck has researched this incident but requires additional information from you

with respect to the address you provided.

The following items need further clarification: (Check all that apply)

___ Multiple outstanding Items have been received for this address.

___ Multiple names have been used for this address.

___ Multiple changes of address have been received for this address. (Proof Needed)

___ Non-receipt of merchandise that Upper Deck has claimed mailed out.

___ Other (Please Explain)

The Postal Service requires us to provide this information in order to continue processing your

claim. Information provided will be used by the Postal Service to investigate this matter. In filing

any claim or information concerning a claim, please be advised that it is a Federal Violation,

punishable by fine and/or imprisonment, provide false information or to use the U.S. Mail to

receive merchandise with the intent to claim non-reception in order to receive merchandise again

(Title 18, U.S. Code, Section 1341; Title 39, U.S. Code, Section 3005). Any attempt to violate or

actual violations of these statutes will be referred to the U.S. Postal Inspection Service for

investigation and/or prosecution.

Once you have filled out the paperwork required by the U.S. Postal Service, which forms may be

found at

or your local Post Office, please

provide a copy of that paper work to:

The Upper Deck Company

Attention: Lost Shipment Claims

985 Trade Dr. STE A

North Las Vegas, NV 89030

Or via fax to: 1 (702) 633-0685

Or via email attachment to: .

Additionally, we will need you to fill out and return to us the attached claim form. Once we are in

receipt of this information, we will be able to continue processing your claim.

Please feel free to contact Upper Deck’s customer service department at

1-800-873-7332

or via

e-mail to

with any information you believe may expedite the

handling of your claim or in the event you have any questions.

Sincerely,

Upper Deck Customer Service

Certification Letter Template