Fillable Licensed Contractor Complaint Form - Nevada State Contractors Board (Page 4 of 4) in pdf

How to File a Complaint against a Contractor

The purpose of the Nevada State Contractors Board is to license and regulate contractors for the protection of the public. The

term “contractor” includes individuals or firms who offer services to improve real property, including but not limited to: home

building; remodeling; room additions; swimming pools; painting; roofing; landscaping; plumbing; electrical; heating and air

conditioning. To obtain a complete list of license classifications, you may use our interactive voice response system by

telephoning (702) 486-1100 or (775) 688-1141, please request topic 205 or access our website at

Complaints within the Board's jurisdiction include, but are not limited to: failure of a licensed contractor to fulfill the terms of

an agreement, including: poor workmanship; abandonment; failure to pay subcontractors, material suppliers or employees;

building code violations; and use of false, misleading or deceptive advertising. Complaints against contractors may be filed

with the Board by homeowners, other contractors, subcontractors, employees, and other public agencies.

How to File a Complaint

Complaints involving allegations of substandard workmanship or money owing matters must be filed in writing with the Board.

The standard Consumer Information Form used by the Board may be obtained on our website

or by

writing, calling, or stopping by the nearest office and requesting Form 102. The Board maintains offices in Reno and

Henderson. Consumer information forms and other helpful information sheets are also available by fax.

How Your Complaint is Handled

Complaints are processed in the order they are received or degree of severity. Each complaint is reviewed to determine if it

falls within the jurisdiction of the Nevada State Contractors Board.

A copy of the complaint will be mailed to the contractor (if the contractor is licensed by the board) along with a letter advising

him to contact you to attempt to resolve the problem. If this is not successful, a Board representative or investigator will

contact you and schedule a meeting or job-site visit. After this meeting, the investigator will advise both parties of his or her

findings including a time period in which the work should be completed if corrections are required. The time required to

resolve a complaint might vary depending on the nature of the complaint and the cooperation of the parties.

In the event that the complaint cannot be resolved after the investigator’s recommendations have been issued, formal

disciplinary proceedings may be initiated.

Violations of the Nevada License Law by a licensed contractor may result in disciplinary action of the contractor's license,

imposed by the Board. Discipline may include fines or penalties, suspension, revocation, orders of correction, letter of

reprimand, probation, or other discipline. In cases where there is legal authority to do so, the contractor may be required by

the Board to make repairs. However, the Board is not a substitute for the courts, so if your primary interest is to obtain

restitution, you should seek advice from an attorney. The Nevada State Contractors Board will receive and investigate all

alleged complaints. This includes complaints that arise from a contract that contains arbitration or mediation clause, which

has been agreed to by the complainant and the contractor.

The Board also investigates complaints involving unlicensed contracting activities and alleged violations by licensed

contractors; such as out of scope, over limit, conducting business with an unlicensed person. It is illegal for an unlicensed

person to perform contracting work on any project. It is a violation of the Nevada State Contractors Board licensing law for a

licensed contractor to hire an unlicensed contractor.

Complaints involving unlicensed contracting activities or alleged

violations of industry regulations may be either in writing or filed anonymously. However, we encourage complainants to

submit written complaints whenever possible to assist us in the investigation.

Complaint Disclosure

Upon request, the Nevada State Contractors Board provides information about a licensed contractor's license and bond

status, as well as disciplinary action. Complaint disclosure is restricted by law to cases which resulted in disciplinary action

taken by the Board and those matters formally noticed of pending disciplinary action.

 Northern Nevada Office:

 Southern Nevada Office:

9670 Gateway Drive, Suite 100

2310 Corporate Circle, Suite 200

Reno, Nevada 89521

Henderson, Nevada 89074

Investigations: (775) 688-1150

Investigations: (702) 486-1110

Fax: (775) 688-1271

Fax: (702) 486-1190

Information contained in this document is meant to be instructional. The information is believed to be accurate at the time of its

production. Questions regarding civil law and the civil court system should be addressed by an attorney.

Form 102

Revised 3/2012

Licensed Contractor Complaint Form - Nevada State Contractors Board Page 4

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