Fillable Per Device Maintenance Contract (Page 2 of 3) in pdf

at The Computer Stores earliest convenience.

Customer-Specified Priority and Response Time: If an equipment malfunction occurs, The Computer Store will schedule a

remote session if possible to view the problem and if unable to connect to the remote service The Computer Store will schedule

a technician at The Computer Stores earliest convenience at an agreed upon date time and location.

A. Coverage Period: A tech will be available from 10:00 AM to 6:00 PM EST, Monday through Friday from 10:00 AM to

6:00 PM, excluding all state holidays.

B. Replacement Parts/Components: The Computer Store shall be responsible for the acquisition of all replacement

parts/components/materials required to complete a service task.

Customer Responsibilities:

A. Service Requests: Customers will initiate service activity by placing a telephone call to the Computer Store at (401)

710-7497. The Customer should make the Computer Store aware that his/her equipment is covered under a Service

Agreement at the time the request for service is initiated. If possible and if the customer wishes to do so, computers

covered under the contract may be dropped off at our location at 1195 Putnam Pike, Chepachet, RI 02814 to be repaired

at the store and either picked up by the customer or returned by a technician.

B. Customer Duties: The following requirements shall be satisfied by the Customer:

Establish and maintain a procedure to backup data on covered computer systems for reconstruction of lost

or altered files, data, or programs. The Computer Store is not responsible for data loss.

ii.

Provide the Computer Store Technician with:

reasonable and safe access to systems

b. Adequate working space and facilities at the repair site necessary to service systems.

C. Payment: All payments will be paid in full for the year before the contract become effective. Out of contract repairs

will be paid on a as needed basis after the job is completed.

Options:

A. Offsite Data Backup: Contracted customers have the option to back there data up to our offsite backup server. The cost

of this service is $299.99 excluding servers for the year which includes 250gb of storage, and must be paid in full with

the maintenance contract. Servers are $799.99 for the year with 250gb of storage, and Servers and workstations are

$999.99 for the year with 500gb of storage.

This agreement constitutes the entire agreement between the parties and it supersedes all prior contemporaneous agreements,

representations, and understandings of the parties.

____________________________________________________

The Computer Store Representative

____________________________________________________

Authorized Company Official (Customer)

Per Device Maintenance Contract Page 2