Direct Debit Request Form (Page 2 of 3) in pdf

Direct Debit Request

This is your Direct Debit Service Agreement with

Peter Lees Real Estate & 59 150 884

843]. It explains what

your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations

are to you as your Direct Debit provider.

Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit

Request (DDR) and should be read in conjunction with your DDR authorisation.

Definitions

account means the account held at your financial institution from which we are authorised to arrange for funds

to be debited.

agreement means this Direct Debit Request Service Agreement between you and us.

banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.

debit day means the day that payment by you to us is due.

debit payment means a particular transaction where a debit is made.

direct debit request means the Direct Debit Request between us and you.

us or we means

Peter Lees Real Estate,

(the Debit User) you have authorised by requesting a Direct Debit

Request.

you means the customer who has signed or authorised by other means the Direct Debit Request.

your financial institution means the financial institution nominated by you on the DDR at which the account is

maintained.

1. Debiting your account

1.1 By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to

arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this

agreement for the terms of the arrangement between us and you.

1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.

We will only arrange for funds to be debited from your account if we have sent to the address nominated by

you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is

due.

1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your

account on the following banking day. If you are unsure about which day your account has or will be debited

you should ask your financial institution.

2. Amendments by us

2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least

fourteen (14) days written notice.

3. Amendments by you

You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least

days notification by writing to:

152 Brisbane Street, Launceston 7250

by telephoning us on

03 6331 8877

during business hours;

arranging it through your own financial institution, which is required to act promptly on your instructions.

4. Your obligations

4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a

debit payment to be made in accordance with the Direct Debit Request.

4.2 If there are insufficient clear funds in your account to meet a debit payment:

(a) you may be charged a fee and/or interest by your financial institution;

(b) you may also incur fees or charges imposed or incurred by us; and

to be in your account by an agreed time so that we can process

the debit payment.

4.3 You should check your account statement to verify that the amounts debited from your account are correct

5 Dispute

5.1 If you believe that there has been an error in debiting your account, you should notify us directly on

03 6331

8877

and confirm that notice in writing with us as

soon as possible so that we can resolve your query more quickly. Alternatively you can take it up directly with

your financial institution.

5.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will

respond to your query by arranging for your financial institution to adjust your account (including interest and

charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will

respond to your query by providing you with reasons and any evidence for this finding in writing.

Direct Debit Request Form Page 2

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