A Sample Operating Plan Or Operations And Maintenance Plan (Page 2 of 3) in pdf

History of Operation; Mission, Goals and Objectives

Describe the companies/program prior history, its mission, goals and objectives. Be specific include the

dates, times, location, roads, trails, and sites used. List the number of guests/participants and equipment used.

Staffing Qualifications, Training, Certifications

During the operating season, the permittee will be required to provide, at a minimum, a designated representative. The

names of company owners and management personnel will be listed and described in your business plan. In the

operating plan, you must specify the name, experience, qualifications, and office location of the designated

representative who will be responsible, as well as how the designated representative fits into the supervisory chain of

command leading from your company management team to the hosts/site managers on the ground. In addition, specify

the number of site managers/instructors and/or hosts you will provide. Describe the experience and qualifications these

personnel will possess, and your process for evaluating their conduct and performance, and if necessary, taking

disciplinary action. Describe the training which will be provided for site managers/instructors/ and/or hosts. Describe

the uniform your employees will wear, the types of company vehicles that will be used, and how they will be designated

if applicable.

Safety

Describe in detail how you will provide for public safety and meet basic health and safety standards for participants and

the public. Specify any hazardous materials which may be used, the location(s) where hazardous materials will be

stored, and how they will be stored safely and in compliance with applicable local, State, and Federal codes or

regulations. Include an evacuation plan, search and rescue plan, and your communication plan.

Actions to Ensure Protection of the Environment

Actions to ensure protection of the environment: livestock operation, camp management plan, rehabilitation

of the area, compliance with regulations, containment of exotics, handling of toxics, campsite location,

rehabilitation of the area, compliance with regulations, and containment of exotics.

Security

Describe your procedures for adherance to the terms and conditions of your special use permit. How will the employees

deal with rules of use and County, State, and Forest Service ordinances, regulations, or laws, including prevention of

violations, response to violations, and employee training and experience in these areas. Provide a copy of your

proposed rules of use. Describe your procedures for responding to and reporting incidents and emergency situations.

Describe how you plan to provide your employees with reliable communications.

Responsiveness

Describe how you will meet or exceed the operation and maintenance standards and requirements for accessibility,

information boards, customer comment cards, public contacts, and distributing information. Also describe your training

program to familiarize site managers/instructors/hosts with local and regional information and public contact skills.

Describe the content, format, materials, and how you will distribute any proposed pamphlets or brochures. Describe

any proposed interpretive programs.

Optional Services

Detail any proposals to provide optional services such as sales of sundry items, special services or rentals, extended off-

season stay limits/discount off-season pricing, or interpretive programs.

A Sample Operating Plan Or Operations And Maintenance Plan Page 2