PART III - SERVICE AND WORK RELATIONSHIP
24. IS THERE A CLINIC TEAM OPERATING IN A LOCAL VA STATION
25. IF ITEM 24 IS "YES," THEN DOES DEALER PARTICIPATE IN CLINIC SESSIONS?
SERVED BY THE DEALER?
YES
NO
REGULARLY
OCCASIONALLY
NEVER
26. IF DEALER PARTICIPATES IN CLINIC SESSIONS, WHAT IS THEIR HONEST OPINION OF THE CLINIC TEAM?
27. IF DEALER DOES NOT PARTICIPATE IN CLINIC SESSIONS, WHAT REASONS DO THEY GIVE?
28. IS THERE EVIDENCE OF FRICTION BETWEEN THIS DEALER AND PERSONNEL IN LOCAL VA STATIONS?
YES
NO (If "YES," describe difficulty)
29. IS THERE EVIDENCE OF EXCESSIVE COMPLAINTS FROM VETERANS AGAINST THIS DEALER?
YES
NO (If "YES," explain)
31. DOES DEALER COOPERATE FULLY WITH LOCAL VA
32. ARE PROSTHETIC SERVICE CARD INVOICES
30. ARE MOST APPLIANCES DELIVERED WITHIN
STATIONS IN EMERGENT OR DIFFICULT CASES?
NORMALLY REASONABLE AND ACCURATE?
REASONABLE TIME?
YES
NO
YES
NO
YES
NO
33. REMARKS (Explain "NO," answers to 30 through 32, above. List any complaints of dealer against VA)
PART IV - SPECIAL INFORMATION AND GENERAL EVALUATION
34. IS DEALER CONDUCTING SPECIFIC RESEARCH OR DEVELOPMENT ON PROSTHETIC DEVICES?
YES
NO (If "YES," describe briefly)
35. DOES DEALER PRODUCE DEVICES OF THEIR OWN DESIGN NOT AVAILABLE ELSEWHERE?
YES
NO (If "YES," describe briefly)
36. DOES DEALER MAINTAIN ADEQUATE COST - ACCOUNTING SYSTEM
37. METHOD OF DETERMINING PRICES TO BE CHARGED TO VA
FOR DETERMINATION OF ACTUAL COSTS OF EACH ITEM FABRICATED
OR SOLD?
YES
NO
38. APPROXIMATE PERCENTAGE OF DEALERS' TOTAL ANNUAL DOLLAR SALES MADE TO DEPARTMENT OF VETERANS AFFAIRS
LESS THAN 10%
10% TO 25%
25% TO 50%
50% TO 75%
OVER 75%
39. DOES COMPANY CLAIM CERTIFICATION BY AMERICAN BOARD?
40. LENGTH OF TIME DEALER HAS BEEN IN PROSTHETIC BUSINESS
YES
NO
YEARS
MONTHS
41. GENERAL EVALUATION
Based upon your inspection of this dealers facilities and products; the opinions expressed Physicians and Prosthetic Personnel in local VA stations; and
any other knowledge you may have concerning the company or its services, check your overall rating for each of the elements below.
ELEMENTS
SUPERIOR
ABOVE AVG.
AVERAGE
POOR
*POINTS
A. WORKMANSHIP, FIT AND ALIGNMENT OF APPLIANCES
B. QUALITY OF MATERIALS USED IN FABRICATION
C. COMPARATIVE USEFUL LIFE OF APPLIANCES
D. PROMPTNESS OF DELIVERY
E. QUALITY AND PROMPTNESS OF SERVICES AND REPAIRS
F. COOPERATIVENESS WITH VA AND VETERANS SERVED
G. ADEQUACY OF EQUIPMENT AND PERSONNEL
H. CLEANLINESS AND ACCESSIBILITY OF SHOP
I. GENERAL OVERALL EVALUATION OF COMPANY
*FOR CENTRAL OFFICE USE ONLY.
42. GENERAL REMARKS (If additional space is required, attach additional sheet.)
43. SIGNATURE AND TITLE OF REPORTING OFFICIAL
44. DATE OF INSPECTION
45. DATE OF REPORT
BACK OF VA FORM 2130, AUG 1994 (R)