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EXAMPLE CV

Joseph Bloggs

(BSc, MCSE)

18 Hastings Avenue, Reading, Berkshire, RG11 4ND

Tel: 01189 800111

Email:

ENERAL

ROFILE

A successful and highly professional ICT Manager with extensive general and project management expertise who

enjoys being part of, as well as leading, a successful and productive team. Commercially astute and highly

experienced in many aspects of IT development, consulting and management including network infrastructure,

security and database administration. A strong leader, motivating teams to deliver effective solutions and the highest

levels of performance. Able to demonstrate the motivation and commitment required to achieve objectives and meet

tight deadlines. Possesses excellent interpersonal skills and can communicate concisely at all levels.

ORE

OMPETENCIES



Strong technical background enabling efficient management of technical staff and large programmes



Excellent communicator at all levels and with third party partners, suppliers and off-shore businesses



Financial and commercial planning and management



Translating business drivers into IT Development, Infrastructure and Service requirements



Production of clear and concise business cases



Able to define or adapt to IT strategies and ensure the alignment of tasks to them



Able to identify tactical opportunities and ensure the delivery of them



Able to build diverse technical teams from Strategy through to Service Management and ensure knowledge

transfer



Directing complex design, build and run programmes

MPLOYMENT

ISTORY

IT Director. Technology Resourcing Ltd, IT & Telecoms, Reading (May 2004 – Present)

Technology Resourcing operates 40 distribution outlets in the

and Ireland.

[



Reporting directly to the MD, responsible for the provision of all IT services to the group.



Budgetary responsibility of £3m.



Preparing project workflow outlines, draft & final solution proposals, combining financial budget preparation,

timing estimate and assessing risk & security requirements to BS7799 standards.



Writing technical responses to ITT requests and writing technical solution concepts and presentations to meet

business needs and objectives.



Implementing and maintaining internal project management application, ensuring IT actions are followed.



Writing operational documentation and implementing additional training resources where required.



Negotiation and management of IT suppliers and services to the business, including regular review and

performance monitoring with primary software house.



IT Staff recruitment and appraisals and managing sub-contract programming support staff.



Leading a team of 13 IT support staff, providing comprehensive on call and remote end-user technical support,

project support, database management, data manipulation, bespoke programming resource and e-commerce

development.



Operating an intranet based helpdesk application, with defined policy and SLA structure. Ensuring tasks are

escalated at the correct level as required within the IS team.



Technical Structure comprised 390 Windows XP client user base across 40 sites, end to end IP Wan, (NT4) 8

servers within a PDC/BDC array, utilising lease line and DSL connectivity for both voice and data, with some

wireless mobile integration. Centralised hardware infrastructure, structured cat5 protocol, server managed racks,

Internet servers (IIS), managed ISP, firewall, proxy, vpn & internet policing within each site. Digital telephony

switching and support for SMS communication.

Key achievements include:



Replacing the sales order processing hub and introducing automation into the Warehouse operation



Reducing cost overheads within the admin & sales teams and cutting the software house support budget by

70% through the introduction of internal IT support staff and creation of a new IS department



Producing an effective framework design for Intranet & helpdesk processes



Introducing and delivering a concept design for using e-commerce as an additional B2C & B2B channel for the

Company, with complete integration into the main production process



Implementation of centralised management information portal for effective data sharing and interrogation

CV of Joe Bloggs

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