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throughout the business, enabling end-users to utilise and generate shared departmental management reporting
at desktop level.
Selling, presenting and implementing with proven successes across key accounts
Moving the internal IT section from cost overhead to profit centre through introduction of e-commerce as
additional income stream
Producing a Company ISMS IT Manual for BS7799 accreditation (Information Security)
Head of IT, ATA Insurance, Southampton (Sep 2001 – May 2004)
ATA Insurance is the UK’s 3
rd
largest provider of domestic house insurance.
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Reporting directly to the MD, responsible for providing the vision, leadership and advocacy for the development
and use of information systems and technology. Specifically responsible for the overall strategy and policy
administration for IT, Communications, Infrastructure, Application/Software Development, information resources
and IT Service Desk.
Delivered competitive advantage to the company by supporting the business processes, from quotation to
claims
Implement appropriate Business Intelligence systems which lead to enhancing the Executive decision making
capabilities of the Management team, this at the same time, ensured little deviation between the business vision
and the IT strategy.
Managing a £3m budget, I ensured that resources did not drift or became uneconomical.
In delivering this role, I used strong communication and leadership skills to maintain a high level of morale and a
healthy flow of information.
I directed all IT projects, using permanent staff, contractors and offshore providers.
Responsible for IT due diligence carried out to support ATA merger and acquisitions.
Key achievements included:
Redefining and presenting to the Board an appropriate IT strategy and forward schedule, in line with the
Company’s vision.
Commissioned a study to evaluate existing use of assets and resources, leading to reduction in departmental
expenditure and risk (+/-30% over 1.5 years).
Increased performance by carrying out business process analysis and re-engineering.
Deployed a SAN and server virtualisation, centralised databases and reduced the amount of software used
Created an IT forum of senior managers to provide solid and visible business sponsorship for the ongoing
programmes. This approach helped to improve negotiations between stakeholders on how to better manage the
existing pool of resources.
Introduction of document management, document classification and workflow, improving process auditability and
This was part of a programme aimed at increasing the evidential weight of the company’s
compliance.
electronic documentation (key words - hierarchical storage, information life-cycle management, retention server,
on-line e-discovery, backup).
Introduced an IT Change Management process and managed associated cultural change., including the revision
of all access rights by the IT department and company at large.
Responsible for several major IT projects
Designed an in-house development methodology and improved internal processes.
Head of Professional Consulting, Crowne Group International, London (Mar 1999 – Jul 2001)
A multinational IT & management consulting organisation [
Head of Professional Consulting Crowne Group’s internal business support functions in Europe, responsible for
all aspects of service delivery, application development & support, resource management, service sourcing,
infrastructure development and strategy planning.
Management responsibility for a team of 12 with an annual budget of £1.2m and an annual investment portfolio
of over £4m.
Part of the executive team with direct responsibility for defining the groups approach to service delivery, sourcing
strategy, resource planning and the Company’s overall IT strategy.
Key achievements included:
Completed a system strategy review for the global Compliance business function to provide a unified Service
Orientated Architecture (SOA) environment for business conduct/independence monitoring & management
system.
Development and implementation of a business continuity and disaster recovery plan for the UK business
support functions.
Provision of a fully integrated management information system for the monitoring and reporting of regulatory
compliance, personal business conduct and continuing professional development for all of the company’s staff
using Lotus Notes/Domino, Oracle databases & Business Objects.
Strategic review of the e-Procurement system as part of the Global SAP ERP implementation programme.
Selected SAP Supplier Relationship Management suite as the global standard for e-Procurement systems.
CV of Joe Bloggs
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