Disaster Recovery Plan Page 12
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17Disaster Recovery Plan
Name the Plan Subject
Author Name
How will data backups be restored for emergency and long term access?
6.5 Temporary Access Procedures
How will access be provided to alternate hardware and software
systems (considering user-ids, passwords, applications and data)?
How will access be provided to any alternate office/business
resumption sites?
6.6 Technical Support Procedures
Who will be responsible for technical support during a covered disaster
event?
What types of technical support services will be provided?
During what period of the day will support services be available?
How will support requests be submitted, organized, resolved and closed
during the disaster event?
6.7 Alternative Operating Procedures
Which business operations can be met with the use of standalone
computers?
For how long can these standalone operations be used to serve
temporary business needs?
What steps must be taken by technology support staff and/or end-users
to complete the transition to any standalone computing operations?
How will critical data files be made available during the crisis period?
Which business operations can be met with the use of manual
operational procedures?
For how long can these manual operations be used to serve temporary
business needs?
What tools will be required to maintain these manual operations (i.e.
forms, information, policies and procedures)?
What are the hardware and software requirements needed to support
alternate operating procedures?
Page 12 of 17
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