Medical Assistant Job Description
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1
2JOB DESCRIPTION
POSITION:
Medical Assistant
REPORTS TO:
Supervising Registered Nurse/Director of Operations
DEPARTMENT:
Clinical Services / Nursing
TIME/STATUS:
Regular, Full Time, Non-Exempt
BENEFITS:
Full
UNION:
Yes
____________________________________________________________________________________________________________________
POSITION SUMMARY
As a Medical Assistant (MA) at Tiburcio Vasquez Health Center, Inc. (TVHC) this position performs a wide
variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The
incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting
flexibility and a “can-do” attitude. Patient services are the key priority in this position requiring the MA to serve as
a point of contact with other internal and external departments, all with the goal of fostering an environment which
promotes patient comfort and trust. The position must exemplify the core values and mission of the organization,
always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
DUTIES AND RESPONSIBILITIES
1.
Prepares for patient appointments by reviewing and updating patient records prior to appointment.
This includes checking for updates of recent test results, lab results and correspondence. Also reviews
patient record (EHR) to determine needed services and whether referrals are in process or have been
completed since last visit.
2.
Maintains exam rooms according to protocols: Cleans rooms between patient exams to ensure patients'
comfort and compliance with infection control standards; ensures all necessary supplies are stocked.
Promptly reports when supplies are low and works with nursing staff to ensure timely reordering is
completed.
3.
Appropriately prepares patient for visit and alerts physician when patient is ready to be seen. When
physician is unavailable, the MA keeps the patient updated on the status of their appointment and
when necessary assists the patient in re-scheduling or scheduling follow-up. Instructs patient as to
general clinic policies, patients’ rights and responsibilities as needed.
4.
Provides initial medical screening: Greets patients and directs to appropriate exam room. Takes
weight, height, temp, blood pressure, and basic medical history; accurately documents in medical chart
according to generally accepted medical standards.
5.
Assists physician or nurse upon request during examination of patient and according to generally
accepted medical standards. Practices universal precautions with respect to established safety
protocols. Facilitates communication between the provider(s) and patient as needed, including
translation as appropriate.
6.
Utilizes time in a constructive and efficient manner by assisting in such duties as restocking
rooms/shelves/trays, checking supplies and ensuring that all areas, exam rooms are clean and orderly.
7.
Performs general clerical duties in support of patient services according to the needs of the clinic and
as directed by Director of Nursing, provider(s) and nursing staff. These include but are not limited to
answering phones, photocopies, faxing, typing, completing forms, etc. Works with patient scheduling
system to assist Patient Registration staff with the orderly and efficient patient flow.
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Parent category: Medical