Customer Service Request Form Page 2
ADVERTISEMENT
1
2
3CUSTOMER SERVICE REQUEST FORM
Since making your purchase, how have you maintained and cared for your bedding and how frequently?
…………………………………………………………………………………………………………………………………
On the attached diagram, please indicate where the problem is and show any changes to the bedding since you
received it. For example, if there were tears or stains, show where and write the words ‘tear’ or ‘stain’, etc.
…………………………………………………………………………………………………………………………………
If your mattress has large body impressions, please measure the deepest one in the following manner: (1) place a
string tightly across the bed, (2) place the end of a ruler in the deepest point and note its depth.
Deepest impression ________________.
…………………………………………………………………………………………………………………………………
What is you bed frame made of?
Wood ( )
or
Metal ( )
…………………………………………………………………………………………………………………………………
Look at your bed frame and draw the locations of any supports on the attached diagram:
…………………………………………………………………………………………………………………………………
Do you use boards or other flat objects in between your mattress and box spring to increase the mattress firmness?
Yes ( )
No ( )
If yes, please tell us what you use:____________________________________________________
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Have you moved since buying your bedding? Yes ( )
No ( )
If yes, tell us the name of the mover you used, as well as the date of the move.
Mover ___________________________________________________________ Date ________________________
…………………………………………………………………………………………………………………………………
Have we replaced this bedding before? Yes ( )
No ( )
If yes, please indicate when and for what reason _____________________________________________________
………………………………………………………………………………………………………………………………
I represent that the information above is accurate and complete to the best of my knowledge.
____________________________________________________
_________________
Signature
Date
Thank you for filling out this form. Your completed request will be evaluated and a letter will be sent to you to inform you of
the results of our evaluation and our decision to inspect, replace, or repair your bedding, as applicable.
A COPY OF PROOF OF PURCHASE MUST BE INCLUDED WITH THIS FORM OR THE REQUEST WILL
NOT BE EVALUATED.
ADVERTISEMENT
0 votes
Related Articles
Related forms
Related Categories
Parent category: Business