Tenant Satisfaction Survey Template Page 2
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3If you are not happy with the speed at which your query was dealt with you can give reasons for this
here:___________________________________________________________________________________
______________________________________________________________________________________
Rent Payment
Q5: What method of rent payment do you use?
Swipe Card
Payment to your housing association (by cash, cheque or postal order)
Bank standing order payments
Other (please specify)_____________________________
Q6: Are you happy with your current payment method?
Yes
No
Q7: Are there any other payment methods you would like to see made available to you?
Yes
If yes, please specify:______________________________________
No
Tenant Communications
Q8: Would you consider that your housing association is easy to contact at the moment?
No
Yes
If No, please specify why not:______________________________________
Q9:Which of the following methods would you most like to see the housing association use to contact
you (Please number your top 3 preferences where 1 is your most preferred method, 2 your second most
preferred method and 3 is your th):
Post
E-mail
Telephone
Community meetings
Home visits
Information boards
Other (please name):_________________________________________
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Parent category: Life