M1m Customer Satisfaction Survey Template - Camber Corporation
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1M1M Customer Satisfaction Survey
Camber Corporation
Please complete and email, fax or mail to the POCs/Address on the main page of the M1M website
( ) Your input is very important to us as we strive to provide the best possible services to our
customers.
Camber Division:
M1M
Survey Respondent:
Responsible Camber Manager:
Linda Strozier/Jim Galow
RMA or Invoice #:
PERFORMANCE
Cannot
Importance
FACTOR
Excellent
Good
Fair
Poor
Unacceptable
Rate
to you
Circle the score that best describes your rating of Camber
1. Technical Performance:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment: My comments really don’t matter
2. Timeliness of deliveries:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
3. Performance with respect to cost:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
4. Understanding of your expectations and requirements:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
5. Ability to communicate effectively with you:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
6. Management accessibility:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
7. Attitude, responsiveness and accountability:
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
9. Overall Satisfaction with M1M Services
High Med
10
9
8
7
6
5
4
3
2
1
X
Low
Suggestion/Comment:
10. Would you hire, or recommend hiring Camber for future efforts?
Yes
No
HOW CAN WE IMPROVE?
Signature ___________________________________________________ Date: _______________________________________
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