Member Grievance –MCO 012016
Kentucky Medicaid MCO
Member Grievance Form
MCO
Phone
Fax
Anthem BCBS Medicaid
1-855-661-3027 Ext. 26748
1-855-443-7820
Check the box of
the plan in which
Coventry Cares/Aetna Better Health
1-855-300-5528
1-855-454-5585
the member is
Humana – CareSource
1-877-892-7487
1-855-262-9194
enrolled
Passport Health Plan
1-800-578-0603
502-585-8340
WellCare of Kentucky
1-877-389-9457
1-866-388-1769
Please complete all appropriate fields
If you need assistance with this form, call your MCO at the number listed above
All Grievances must be filed within 30 days from the date of MCO action
Date _______________________
Person filing grievance _______________________________ Email ______________________________ Phone _______________
I am a Medicaid member I am filing a grievance on behalf of a Medicaid member
If filing on behalf of member, state relationship to member ________________________________________________
Who is the Grievance/Complaint about?
Member’s name ________________________________ _______________________________ ___________________
Member’s SSN ________________________________
_ Member’s Date of Birth ____________
___________________
Member’s address ______________________________ _______________________________ County _____________
What is the Grievance/Complaint about?
I am having trouble finding a healthcare provider
I have a complaint about my doctor/healthcare provider
I have a complaint about my facility and/or its staff (Nursing, Assisted Living, Adult Family Care Home, Hospice)
I am receiving bills from healthcare providers
I want to change my plan and need help
I am a new member and have not received any plan information
I am having trouble obtaining the following prescriptions: ______________________________ _________________
I am having trouble obtaining the following service: (Check all that apply)
Behavioral Health
De
ntal
Home Health
Medical Equipment/Supplies
Transportation
Substance Abuse Treatment
Occupational/Physical/Speech Therapy
Other_______________________________________
Please give as much detail as possible about this complaint/grievance:
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
By signing this document, I authorize the person submitting this form to do so on my behalf
Signature of Member ____________________________ _______________________________ Date _______________
Signature of person filing grievance ________________ _______________________________ Date _______________
This form complies with the Grievance process as outlined in KAR 17:010