Name Changes On Loan Accounts Change Request Form Page 3
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5Submitting Title Change/Deletion Request
A name may be changed or deleted from a title, under specific circumstances. These requests are best
handled by the local DMV. Advise the borrower to go to their local DMV for assistance and faster service.
See directions below for DMV initiated name changes and Bank of America originated name changes:
Process through DMV
Process through Bank of America
1. Customer goes to DMV and initiates
1. Customer contacts bank for title name
change, has correct documents and fees.
change at toll free 800.215.6195.
2. DMV contacts Bank of America for
2. Bank advises customer to contact DMV for
authorization.
requirements in their state.
3. Bank of America provides Notarized Title
3. Customer mails required documentation and
Change Authorization to DMV to make name
fee to Bank of America.
change.
Mail: Bank of America
4. DMV files title as dictated by state
FL9-600-02-22
guidelines.
PO Box 2759
Jacksonville, FL
32203-2759
Fax: 804.553.8773
4. Bank of America processes name change
request and mails to DMV.
5. If documentation is incorrect or fees are
missing, bank must contact customer to
obtain proper documents/fees.
6. DMV files title as dictated by state
guidelines.
Turnaround Times for Loan and Title Name Changes
Name corrections on Loan Accounts – up to 2 business days from receipt of required documentation to
make the changes.
Name Changes/Corrections on Titles if submitted by Bank of America – 1 to 2 business days to
submit changes/correction to local DMV after receiving all required documentation from the customer.
DMV delivery dates vary by state.
Name Changes/Corrections on Titles if submitted by Local DMV – Customer submits required
documentation to local DMV for name change/correction, DMV contacts Bank of America for authorization to
make changes, DMV submits change request. DMV delivery dates vary by state.
Unacceptable Requests for Name Changes and Deletions from Titles
The following situations are not acceptable as valid request types for changing or deleting names from
titles. The customer must refinance the loan to make the following changes:
Maker wants to add spouse or children to title.
▪
Note: This is generally requested for insurance coverage purposes.
2010 Bank of America Corporation
Proprietary
Rev. 12/17/2010 O; Pg. 3 of 5
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