Customer Service Officer Page 2
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1
2POSITION DESCRIPTION
PHYSICAL ACTIVITIES
This position will be working in an office environment, utilizing typical office equipment. The majority of
•
time will be spent on the telephone and computer.
QUALIFICATIONS & ATTRIBUTES
EXPERIENCE
• Administrative and Sales experience essential
EDUCATION
Administration/office/computer certified training.
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SPECIALISED KNOWLEDGE AND
• Strong customer service skills.
SKILLS
• Basic product knowledge and knowledge of dental procedures.
• Excellent communication and telephone manner.
• High level of interpersonal relationship skills.
• Intermediate level of computer literacy - MS Office - Word, Excel,
email (essential) and Pronto ( highly desirable)
PERSONAL ATTRIBUTES
• Customer focused
• Highly motivated with the ability to work without direct supervision
• High attention to detail and accuracy
• Accountable for work performed and sets a positive example to other
members of the team
• Clear Diction.
• Adaptable
OTHER REQUIREMENTS OF THIS POSITION INCLUDE
Travel – Potentially Some Domestic travel involved for annual meetings
CODE OF CONDUCT & ORGANISATIONAL VALUES
Henry Schein | Halas and its team Schein members are mutually responsible for the success of the business.
The company promises to create an environment in which all TSM can realise their full potential. In return all
TSM are expected to make contributions that positively impact our customers, our shareholders, our business
and each other.
This includes:
conduct to the highest degree of ethics and integrity
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creative thinking and openness to new challenges
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appreciating diversity in the workplace and treating everyone with courtesy and respect
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effective communication, which is open and honest
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modelling best practice and leadership
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Company values and standards are detailed in the “Values of Team Schein “and Worldwide Business
Standards Booklet.
Page 2 of 2
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