Registration For Water & Sewer Billing Page 2
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1
2IMPORTANT INFORMATION FOR PROPERTY OWNERS
INSTRUCTIONS FOR COMPLETING YOUR REGISTRATION FORM
Ownership & Mailing
Property owners are responsible for ensuring that bills issued for water and sewer services delivered and used at
the property are paid in full by the due date listed on the bill. Charges for water and sewer services are considered a
true lien against the property until paid in full.
The property owner must receive the bill. It will automatically be delivered to the property address if the owner does
not complete this form and submit it to the Department of Environmental Protection (DEP) at the address below.
The property owner can choose to have the bill delivered to another address by using this form and checking the
‘alternate’ mailing information box on the front of this form.
A property owner can choose to send a duplicate copy of the bill to another name and address if they check the
‘duplicate bill copy’ box on the front of this form. If a property owner chooses to send a copy of the bill to a tenant,
the property owner is still responsible for ensuring payment is received.
Meter Reading & AMR
Your property should be equipped with an AMR (Automated Meter Reading) device. If it is not, please contact the
DEP at (718) 595-7000 and request an inspection to either install, repair or replace your AMR device. The AMR
device allows property owners to create a My DEP Account, which is a fast and easy way to view, manage, and
pay your water and sewer bills. You can also track your water usage and sign up for online leak notifications and
monthly eBilling to better manage your water and sewer costs.
Payments
The mailing address for payment is located on the bill. DEP accepts electronic payments and provides a toll free
number for phone payments. If you cannot pay your bill in full, DEP also accepts partial payments. For larger
balances, DEP can set up a Payment Agreement. Please be aware that all amounts charged and not paid in full by
the due date, will be charged late payment charges (interest) at 9% per year, billed monthly on the unpaid balance.
General Information
To learn more about DEP or if you have questions about your bill, visit nyc.gov/dep or call our Customer Service
Call Center by phone at the number below. Language services are available. Our website has information about
conservation, water saving appliances and other tips to assist you with managing consumption and/or leaks in your
property. If you wish to file a complaint about your bill, please follow the instructions below.
Mail to:
To file a complaint (complaints must be submitted in writing):
DEP-BCS, Attn: Correspondence
• Please include your name, account number, property address
59-17 Junction Blvd, 7th floor
and a brief description of the bill problem.
Flushing, NY 11373
To inquire about DEP services or seek assistance with electronic processes:
• Call our Customer Service Call Center at (718) 595-7000, Monday to Friday from 9:00am to 6:00pm or Saturday
from 9:00am to 2:00pm.
• For information about payment agreements, call (718)595-7890, Monday to Friday from 9:00am to 6:00pm or
Saturday from 9:00am to 2:00pm.
• Email DEP at:
customerservice@dep.nyc.gov
o Please include your account information, property address, contact information.
Office Locations:
Manhattan: 1250
Bronx:
Brooklyn:
Queens:
Staten Island:
Central Office:
Broadway 8th floor
1932 Arthur Ave.
250 Livingston St.
96-05 Horace
60 Bay Street
59-17 Junction Blvd.
New York, NY 10001
6th floor
8th floor
Harding Expy 1st fl
6th floor
Flushing, NY 11373
Bronx, NY 10457
Brooklyn, NY 11201
Flushing, NY 11368
S.I., NY 10301
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