Publication 936 - Home Mortgage Interest Deduction - 2003 Page 13

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Figure your withholding allowances using
of our telephone services. One method is for a
How To Get Tax Help
our Form W-4 calculator.
second IRS representative to sometimes listen
in on or record telephone calls. Another is to ask
Send us comments or request help by
some callers to complete a short survey at the
You can get help with unresolved tax issues,
e-mail.
end of the call.
order free publications and forms, ask tax ques-
Sign up to receive local and national tax
tions, and get more information from the IRS in
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several ways. By selecting the method that is
Walk-in. Many products and services
best for you, you will have quick and easy ac-
are available on a walk-in basis.
Get information on starting and operating
cess to tax help.
a small business.
Products. You can walk in to many post
You can also reach us using File Transfer
Contacting your Taxpayer Advocate. If you
offices, libraries, and IRS offices to pick up
Protocol at ftp.irs.gov.
have attempted to deal with an IRS problem
certain forms, instructions, and publica-
unsuccessfully, you should contact your Tax-
tions. Some IRS offices, libraries, grocery
Fax. You can get over 100 of the most
payer Advocate.
stores, copy centers, city and county gov-
requested forms and instructions 24
The Taxpayer Advocate independently rep-
ernment offices, credit unions, and office
hours a day, 7 days a week, by fax.
resents your interests and concerns within the
supply stores have a collection of products
Just call 703 – 368 – 9694 from your fax ma-
IRS by protecting your rights and resolving
chine. Follow the directions from the prompts.
available to print from a CD-ROM or pho-
problems that have not been fixed through nor-
When you order forms, enter the catalog num-
tocopy from reproducible proofs. Also,
mal channels. While Taxpayer Advocates can-
ber for the form you need. The items you request
some IRS offices and libraries have the
not change the tax law or make a technical tax
will be faxed to you.
Internal Revenue Code, regulations, Inter-
decision, they can clear up problems that re-
nal Revenue Bulletins, and Cumulative
For help with transmission problems, call
sulted from previous contacts and ensure that
Bulletins available for research purposes.
703 – 487 – 4608.
your case is given a complete and impartial
review.
Long-distance charges may apply.
Services. You can walk in to your local
To contact your Taxpayer Advocate:
Taxpayer Assistance Center every busi-
Phone. Many services are available by
ness day to ask tax questions or get help
Call the Taxpayer Advocate toll free at
phone.
with a tax problem. An employee can ex-
1 – 877 – 777 – 4778.
plain IRS letters, request adjustments to
Call, write, or fax the Taxpayer Advocate
Ordering forms, instructions, and publica-
your account, or help you set up a pay-
office in your area.
tions. Call 1 – 800 – 829 – 3676 to order
ment plan. You can set up an appointment
current-year forms, instructions, and publi-
by calling your local Center and, at the
Call 1 – 800 – 829 – 4059 if you are a
cations and prior-year forms and instruc-
prompt, leaving a message requesting
TTY/TDD user.
tions. You should receive your order within
Everyday Tax Solutions help. A represen-
Visit the web site at
10 days.
tative will call you back within 2 business
cate.
days to schedule an in-person appoint-
Asking tax questions. Call the IRS with
ment at your convenience. To find the
your tax questions at 1 – 800 – 829 – 1040.
For more information, see Publication 1546,
number, go to or look in the
The Taxpayer Advocate Service of the IRS.
Solving problems. You can get
phone book under “United States Govern-
face-to-face help solving tax problems
ment, Internal Revenue Service.”
Free tax services. To find out what services
every business day in IRS Taxpayer As-
are available, get Publication 910, Guide to Free
sistance Centers. An employee can ex-
Mail. You can send your order for
Tax Services. It contains a list of free tax publi-
plain IRS letters, request adjustments to
forms, instructions, and publications to
cations and an index of tax topics. It also de-
your account, or help you set up a pay-
the Distribution Center nearest to you
scribes other free tax information services,
ment plan. Call your local Taxpayer Assis-
and receive a response within 10 workdays after
including tax education and assistance pro-
tance Center for an appointment. To find
your request is received. Use the address that
grams and a list of TeleTax topics.
the number, go to or look in
applies to your part of the country.
the phone book under “United States Gov-
Internet. You can access the IRS web
ernment, Internal Revenue Service.”
Western part of U.S.:
site 24 hours a day, 7 days a week at
Western Area Distribution Center
to:
TTY/TDD equipment. If you have access
Rancho Cordova, CA 95743 – 0001
to TTY/TDD equipment, call
E-file. Access commercial tax preparation
1 – 800 – 829 – 4059 to ask tax or account
Central part of U.S.:
and e-file services available for free to eli-
questions or to order forms and publica-
Central Area Distribution Center
gible taxpayers.
tions.
P.O. Box 8903
Check the amount of advance child tax
TeleTax topics. Call 1 – 800 – 829 – 4477 to
Bloomington, IL 61702 – 8903
credit payments you received in 2003.
listen to pre-recorded messages covering
Eastern part of U.S. and foreign
Check the status of your 2003 refund.
various tax topics.
addresses:
Click on “Where’s My Refund” and then on
Refund information. If you would like to
Eastern Area Distribution Center
“Go Get My Refund Status.” Be sure to
check the status of your 2003 refund, call
P.O. Box 85074
wait at least 6 weeks from the date you
1 – 800 – 829 – 4477 for automated refund
Richmond, VA 23261 – 5074
filed your return (3 weeks if you filed elec-
information and follow the recorded in-
tronically) and have your 2003 tax return
structions or call 1 – 800 – 829 – 1954. Be
CD-ROM for tax products. You can
available because you will need to know
sure to wait at least 6 weeks from the date
order IRS Publication 1796, Federal
your filing status and the exact whole dol-
you filed your return (3 weeks if you filed
Tax Products on CD-ROM, and obtain:
lar amount of your refund.
electronically) and have your 2003 tax re-
Current-year forms, instructions, and pub-
Download forms, instructions, and publica-
turn available because you will need to
lications.
tions.
know your filing status and the exact
whole dollar amount of your refund.
Prior-year forms and instructions.
Order IRS products on-line.
Frequently requested tax forms that may
See answers to frequently asked tax ques-
Evaluating the quality of our telephone serv-
tions.
be filled in electronically, printed out for
ices. To ensure that IRS representatives give
submission, and saved for recordkeeping.
Search publications on-line by topic or
accurate, courteous, and professional answers,
keyword.
we use several methods to evaluate the quality
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