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Form 637 (Rev. 10-98)

Page

Calling the IRS

Evaluation of Services Provided

The IRS uses several methods to evaluate the quality

If you cannot answer your question by reading the tax

of this telephone service. One method is for a second

form instructions or one of our free tax publications,

IRS representative to sometimes listen in on or record

please call us for assistance at 1-800-829-1040. You

telephone calls. Another is to ask some callers to

will not be charged for the call unless your phone

complete a short survey at the end of the call.

company charges you for local calls. Beginning in

1999, this service will be available 24 hours a day,

Making the Call

7 days a week.

Call 1-800-829-1040 (for TTY/TDD help, call

Before You Call

1-800-829-4059). If you have a pulse or rotary dial

phone, stay on the line and one of our assistors will

IRS representatives care about the quality of the

answer.

service we provide to you, our customer. You can help

us provide accurate, complete answers to your

If you have a touch-tone telephone, press “1” to

questions by having the following information available.

enter our automated system. You can press the

number for your topic as soon as you hear it. The

The tax form, schedule, or notice to which your

system will direct you to the appropriate assistance.

question relates.

You may not need to speak to a representative to get

The facts about your particular situation. The answer

your answers. You can do the following within the

to the same question often varies from one taxpayer to

system:

another because of differences in their age, income,

Order tax forms and publications.

whether they are claimed as a dependent, etc.

Find out the status of your refund or what you owe.

The name of any IRS publication or other source of

information that you used to look for the answer.

Determine if we have adjusted your account or

received payments you made.

To maintain your account security, you may be

asked for the following information, which you should

Request a transcript of your account.

also have available.

Before You Hang Up

Your social security number, date of birth, or

If you do not fully understand the answer you receive,

personal identification number (PIN) if you have one.

or you feel our representative may not fully understand

The amount of refund and filing status shown on

your question, our representative needs to know this.

your tax return, the “Caller ID Number” shown at the

He or she will be happy to take additional time to be

top of any notice you received, the numbers in your

sure your question is answered fully.

street address, or your ZIP code.

By law, you are responsible for paying your share of

If you are asking for an installment agreement to

Federal income tax. If we should make an error in

pay your tax, you will be asked for the highest amount

answering your question, you are still responsible for

you can pay each month and the date on which you

the payment of the correct tax. Should this occur,

can pay it.

however, you will not be charged any penalty.

Instructions For Form 637 - Application For Registration (For Certain Excise Tax Transactions) Page 2

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