Concierge/security Officer Job Description
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4Safety for Residents
CONCIERGE/SECURITY OFFICER
JOB DESCRIPTION
1.
Position in Organisation
Accountable to the Operations Manager/Supervisor.
1.1.
1.2.
Organisational chart, see appendix 1.
2.
Main Purpose of Role
2.1.
The Concierge Officer provides first contact and safeguarding to clients. This
includes providing a high level of customer service, recognising safeguarding
concerns, identifying and reporting risks to people, report writing and providing
handovers.
2.2.
The Concierge Officer controls access to buildings, monitors CCTV systems,
carries out regular patrols and H&S checks, and deals with emergencies.
2.3.
The Concierge Officer may be required to undertake both static shifts based within
housing projects and roving shifts visiting projects in different locations. The service
operates 365 days a year on a 24/7 basis.
2.4.
The Concierge Officer will be based in housing projects served by CAYSH
Concierge Services. These projects provide short stay accommodation for young
people in housing need, vulnerable client groups and adults with Mental Health
needs. Some of these clients will be high risk and may present difficult or
challenging behaviour.
2.5.
Concierge Officers will be expected to work alone during shifts and in all cases they
will have access to advice and support from Colleagues, Supervisors and an Out of
Hours Management On Call Service.
2.6.
When roving, Concierge Officers are expected to visit and patrol all housing
projects on a rotation basis with an emphasis on properties where there have been
identified risks concerning safeguarding and/or anti-social behaviour.
3.
Key Accountabilities
3.1.
Shift Duties
3.1.1. To support the work of the housing project by ensuring that it and the clients are
safe and secure at all times through the provision of day time cover and overnight
waking cover.
3.1.2 To provide a high level of customer service by being vigilant, alert, proactive,
approachable and responsive to the needs of the clients at all times.
3.1.3. To carry out all duties according to CAYSH Concierge Services’ procedures.
3.2.
Residents Support
3.2.1. To provide basic first contact advice and support to clients and to contact the
Supervisor and the Managerial On Call Service as appropriate.
3.3
Health and Safety
3.3.1. To actively ensure the security of the buildings through door supervision and
management, visual inspection, internal and external patrols, regular Health and
Safety checks and the monitoring of the CCTV system.
3.3.2. To record any findings in line with policy and procedure.
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Parent category: Business