Concierge/security Officer Job Description (Page 3 of 4) in pdf

Safety for Residents

CONCIERGE/SECURITY OFFICER

PERSON SPECIFICATION

KNOWLEDGE & EXPERIENCE

1.1. A mature & non-judgmental attitude to working with a client group that may

Essential

present challenging behaviour.

1.2. A basic understanding of the often complex issues likely to be presented by

Essential

vulnerable people. These are likely to include: mental and physical ill health;

challenging behaviour including sexualised behaviour; drug and alcohol abuse; anti-

social behaviour; offending and young people leaving care.

1.3. The confidence to challenge appropriately and the ability to use initiative and

Essential

make reasoned and quick decisions within policy and procedural framework.

1.4. An understanding of Health & Safety at work and the likely issues to occur in a

Essential

residential building.

SKILLS & ABILITIES

2.1. Analytical Thinking - Sifts and analyses information to solve problems. Able to

Essential

understand and follow detailed operational procedures.

2.2. Commitment and Drive - Conscientious, professional, proactive and solution

Essential

focussed.

2.3. Efficiency and Effectiveness - Organises & prioritises, delivers on time & meets

Essential

standards.

2.4. Teamwork – Considerate, supportive, flexible and responsible. Able to embrace

Essential

change and work within a team.

2.5. Effective Communication - Articulate, able to communicate effectively both

Essential

verbally and in writing ( i.e. clearly and concisely) at all levels of the organisation with

partners, clients and with service users.

2.6. Resilience - Responds positively to challenges, is reflective and not risk averse.

Essential

Demonstrates emotional intelligence.

2.7. Customer Service - Builds effective relationships with appropriate boundaries.

Essential

Enables positive relationships with service users and frontline staff. An ability to problem

solve and look for solutions reducing levels of risk that people may become harmful or

may be harmed themselves.

2.8. Embracing Change and Innovation – Responds positively to new ideas and change,

Essential

proactive and solution focussed.

2.9. IT Literate – Comfortable with MS Office 2010 (Outlook, Excel, Word etc.), and

Essential

shared servers/drives.

Page 3 of 4

Concierge/security Officer Job Description Page 3

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