Publication 947 - Practice Before The Irs And Power Of Attorney (Page 16 of 19) in pdf

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View Internal Revenue Bulletins (IRBs) published in

the quality of our telephone services. One method is for a

the last few years.

second IRS representative to listen in on or record random

telephone calls. Another is to ask some callers to complete

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Figure your withholding allowances using the with-

a short survey at the end of the call.

holding calculator online at

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Walk-in. Many products and services are avail-

Determine if Form 6251 must be filed by using our

able on a walk-in basis.

Alternative Minimum Tax (AMT) Assistant available

online at

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Products. You can walk in to many post offices,

libraries, and IRS offices to pick up certain forms,

email.

instructions, and publications. Some IRS offices, li-

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Get information on starting and operating a small

braries, grocery stores, copy centers, city and county

business.

government offices, credit unions, and office supply

stores have a collection of products available to print

from a CD or photocopy from reproducible proofs.

Phone. Many services are available by phone.

Also, some IRS offices and libraries have the Inter-

nal Revenue Code, regulations, Internal Revenue

Bulletins, and Cumulative Bulletins available for re-

search purposes.

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Ordering forms, instructions, and publications. Call

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Services. You can walk in to your local Taxpayer

1-800-TAX -FORM (1-800-829-3676) to order cur-

Assistance Center every business day for personal,

rent-year forms, instructions, and publications, and

face-to-face tax help. An employee can explain IRS

prior-year forms and instructions. You should receive

letters, request adjustments to your tax account, or

your order within 10 days.

help you set up a payment plan. If you need to

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Asking tax questions. Call the IRS with your tax

resolve a tax problem, have questions about how the

questions at 1-800-829-1040.

tax law applies to your individual tax return, or you

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are more comfortable talking with someone in per-

Solving problems. You can get face-to-face help

son, visit your local Taxpayer Assistance Center

solving tax problems every business day in IRS Tax-

where you can spread out your records and talk with

payer Assistance Centers. An employee can explain

an IRS representative face-to-face. No appointment

IRS letters, request adjustments to your account, or

is necessary —just walk in. If you prefer, you can call

help you set up a payment plan. Call your local

your local Center and leave a message requesting

Taxpayer Assistance Center for an appointment. To

an appointment to resolve a tax account issue. A

find the number, go to

look in the phone book under United States Govern-

representative will call you back within 2 business

ment, Internal Revenue Service.

days to schedule an in-person appointment at your

convenience. If you have an ongoing, complex tax

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TTY/TDD equipment. If you have access to TTY/

account problem or a special need, such as a disa-

TDD equipment, call 1-800-829-4059 to ask tax

bility, an appointment can be requested. All other

questions or to order forms and publications.

issues will be handled without an appointment. To

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TeleTax topics. Call 1-800-829-4477 to listen to

find the number of your local office, go to

pre-recorded messages covering various tax topics.

or look in the phone book

under United States Government, Internal Revenue

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Refund information. To check the status of your re-

Service.

fund, call 1-800-829-1954 or 1-800-829-4477 (auto-

mated refund information 24 hours a day, 7 days a

Mail. You can send your order for forms, instruc-

week). Wait at least 72 hours after the IRS acknowl-

tions, and publications to the address below. You

edges receipt of your e-filed return, or 3 to 4 weeks

should receive a response within 10 days after

after mailing a paper return. If you filed Form 8379

your request is received.

with your return, wait 14 weeks (11 weeks if you filed

electronically). Have your tax return available so you

can provide your social security number, your filing

status, and the exact whole dollar amount of your

Internal Revenue Service

refund. If you check the status of your refund and

1201 N. Mitsubishi Motorway

are not given the date it will be issued, please wait

Bloomington, IL 61705-6613

until the next week before checking back.

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Taxpayer Advocate Service. The Taxpayer Advocate

Other refund information. To check the status of a

Service (TAS) is your voice at the IRS. Our job is to ensure

prior-year refund or amended return refund, call

that every taxpayer is treated fairly, and that you know and

1-800-829-1040.

understand your rights. We offer free help to guide you

Evaluating the quality of our telephone services. To

through the often-confusing process of resolving tax

problems that you haven’t been able to solve on your own.

ensure IRS representatives give accurate, courteous, and

Remember, the worst thing you can do is nothing at all.

professional answers, we use several methods to evaluate

Page 16

Publication 947 (May 2012)

Publication 947 - Practice Before The Irs And Power Of Attorney Page 16

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