Publication 516 - U.s. Government Civilian Employees Stationed Abroad (Page 8 of 10) in pdf

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Walk-in. Many products and services

Determine if Form 6251 must be filed by

How To Get

using our Alternative Minimum Tax (AMT)

are available on a walk-in basis.

Assistant available online at

Tax Help

individuals.

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Products. You can walk in to many post

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offices, libraries, and IRS offices to pick up

You can get help with unresolved tax issues,

news by email.

certain forms, instructions, and publica-

order free publications and forms, ask tax ques-

tions. Some IRS offices, libraries, grocery

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Get information on starting and operating

tions, and get information from the IRS in sev-

stores, copy centers, city and county gov-

a small business.

eral ways. By selecting the method that is best

ernment offices, credit unions, and office

for you, you will have quick and easy access to

supply stores have a collection of products

tax help.

available to print from a CD or photocopy

Phone. Many services are available by

from reproducible proofs. Also, some IRS

phone.

Services Available

offices and libraries have the Internal Rev-

enue Code, regulations, Internal Revenue

Inside the United States

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Bulletins, and Cumulative Bulletins avail-

Ordering forms, instructions, and publica-

able for research purposes.

tions. Call 1-800-TAX -FORM

Free help with your return. Free help in pre-

(1-800-829-3676) to order current-year

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Services. You can walk in to your local

paring your return is available nationwide from

forms, instructions, and publications, and

Taxpayer Assistance Center every busi-

IRS-certified volunteers. The Volunteer Income

prior-year forms and instructions. You

ness day for personal, face-to-face tax

Tax Assistance (VITA) program is designed to

should receive your order within 10 days.

help. An employee can explain IRS letters,

help low-moderate income taxpayers and the

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request adjustments to your tax account,

Asking tax questions. Call the IRS with

Tax Counseling for the Elderly (TCE) program is

or help you set up a payment plan. If you

your tax questions at 1-800-829-1040.

designed to assist taxpayers age 60 and older

need to resolve a tax problem, have ques-

with their tax returns. Most VITA and TCE sites

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Solving problems. You can get

tions about how the tax law applies to your

offer free electronic filing and all volunteers will

face-to-face help solving tax problems

individual tax return, or you are more com-

let you know about credits and deductions you

every business day in IRS Taxpayer As-

fortable talking with someone in person,

may be entitled to claim. To find the nearest

sistance Centers. An employee can ex-

visit your local Taxpayer Assistance

VITA or TCE site, visit IRS.gov or call

plain IRS letters, request adjustments to

Center where you can spread out your

1-800-906-9887 or 1-800-829-1040.

your account, or help you set up a pay-

records and talk with an IRS representa-

ment plan. Call your local Taxpayer Assis-

As part of the TCE program, AARP offers the

tive face-to-face. No appointment is nec-

tance Center for an appointment. To find

Tax-Aide counseling program. To find the near-

essary — just walk in. If you prefer, you

the number, go to

localcon-

est AARP Tax-Aide site, call 1-888-227-7669 or

can call your local Center and leave a

tacts

or look in the phone book under

visit AARP’s website at

message requesting an appointment to re-

United States Government, Internal Reve-

taxaide.

solve a tax account issue. A representa-

nue Service.

For more information on these programs, go

tive will call you back within 2 business

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days to schedule an in-person appoint-

to IRS.gov and enter keyword “VITA” in the

TTY/TDD equipment. If you have access

ment at your convenience. If you have an

upper right-hand corner.

to TTY/TDD equipment, call

ongoing, complex tax account problem or

1-800-829-4059 to ask tax questions or to

Internet. You can access the IRS web-

a special need, such as a disability, an

order forms and publications.

site at IRS.gov 24 hours a day, 7 days

appointment can be requested. All other

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a week to:

TeleTax topics. Call 1-800-829-4477 to lis-

issues will be handled without an appoint-

ten to pre-recorded messages covering

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ment. To find the number of your local

E-file your return. Find out about commer-

various tax topics.

office, go to

localcontacts

cial tax preparation and e-file services

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look in the phone book under United

available free to eligible taxpayers.

Refund information. To check the status of

States Government, Internal Revenue

your 2011 refund, call 1-800-829-1954 or

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Check the status of your 2011 refund. Go

Service.

1-800-829-4477 (automated refund infor-

to IRS.gov and click on Where’s My Re-

mation 24 hours a day, 7 days a week).

fund. Wait at least 72 hours after the IRS

Wait at least 72 hours after the IRS ac-

Mail. You can send your order for

acknowledges receipt of your e-filed re-

knowledges receipt of your e-filed return,

forms, instructions, and publications to

turn, or 3 to 4 weeks after mailing a paper

or 3 to 4 weeks after mailing a paper re-

the address below. You should receive

return. If you filed Form 8379 with your

turn. If you filed Form 8379 with your re-

a response within 10 days after your request is

return, wait 14 weeks (11 weeks if you

turn, wait 14 weeks (11 weeks if you filed

received.

filed electronically). Have your 2011 tax

electronically). Have your 2011 tax return

return available so you can provide your

available so you can provide your social

Internal Revenue Service

social security number, your filing status,

security number, your filing status, and the

1201 N. Mitsubishi Motorway

and the exact whole dollar amount of your

exact whole dollar amount of your refund.

Bloomington, IL 61705-6613

refund.

If you check the status of your refund and

are not given the date it will be issued,

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Download forms, including talking tax

Taxpayer Advocate Service. The Taxpayer

please wait until the next week before

forms, instructions, and publications.

Advocate Service (TAS) is your voice at the IRS.

checking back.

Our job is to ensure that every taxpayer is

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Order IRS products online.

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treated fairly, and that you know and understand

Other refund information. To check the

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Research your tax questions online.

your rights. We offer free help to guide you

status of a prior-year refund or amended

through the often-confusing process of resolving

return refund, call 1-800-829-1040.

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Search publications online by topic or

tax problems that you haven’t been able to solve

keyword.

on your own. Remember, the worst thing you

Evaluating the quality of our telephone

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can do is nothing at all.

Use the online Internal Revenue Code,

services. To ensure IRS representatives give

regulations, or other official guidance.

accurate, courteous, and professional answers,

TAS can help if you can’t resolve your prob-

we use several methods to evaluate the quality

lem with the IRS and:

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View Internal Revenue Bulletins (IRBs)

of our telephone services. One method is for a

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published in the last few years.

Your problem is causing financial difficul-

second IRS representative to listen in on or

ties for you, your family, or your business.

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Figure your withholding allowances using

record random telephone calls. Another is to ask

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the withholding calculator online at

www.

You face (or your business is facing) an

some callers to complete a short survey at the

irs.gov/individuals.

immediate threat of adverse action.

end of the call.

Page 8

Publication 516 (April 2012)

Publication 516 - U.s. Government Civilian Employees Stationed Abroad Page 8

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