State of California-Health and Human Services Agency
California Department of Social Services
Community Care Licensing
The California Registry of In-Home Child Care Providers
WHAT IS THE TRUSTLINE REGISTRY?
TrustLine was created by the California Legislature to offer parents, employment agencies, child care resource and referral
programs, and child care providers access to a background check conducted by the California Department of Social
Services (CDSS). This includes a check of the California Criminal History System and Child Abuse Central Index (CACI) at
the California Department of Justice (DOJ) and a check of Federal Bureau of Investigation (FBI) records. The TrustLine
Registry is maintained by CDSS and may be checked through the California Child Care Resource and Referral Network
(CCCRRN) by calling 1-800-822-8490.
The CDSS, the CCCRRN, local child care resource and referral programs, parents and child care providers have worked
together to develop the TrustLine Registry. The TrustLine Registry is made up of child care providers who have submitted
an application to CDSS and their fingerprints to the Department of Justice background clearance process. Individuals
listed on TrustLine do not have: 1) disqualifying criminal convictions listed on the California Criminal History System;
2) substantiated reports of child abuse listed on the CACI and 3) disqualifying criminal convictions listed on the FBI Criminal
History system. All reports of child abuse found in the CACI will be confirmed with local contributing Child Protective
Agencies before they are used to evaluate a TrustLine applicant.
TrustLine is for parents and for in-home and license exempt child care providers. An in-home child care provider provides
care in the child’s home (i.e., babysitters, nannies, au-pairs). A license-exempt child care provider is an individual who
provides child care in his or her own home and is not required to be licensed by the CDSS.
HOW TRUSTLINE BENEFITS PARENTS
Parents know they must be very thorough when selecting someone to care for their child. They interview carefully, check
references and evaluate the provider’s character using their own good judgment. The TrustLine Registry gives parents one
more tool to use when it comes time to choose a child care provider.
Parents can call the CCCRRN at 1-800-822-8490 between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday to
determine if the child care provider s/he is considering has registered with TrustLine. If the individual has not yet registered,
information on how a provider can apply to TrustLine will be provided.
HOW TRUSTLINE BENEFITS PROVIDERS
When you interview with parents as a caregiver for their children, you answer questions and supply references. Being
registered on TrustLine offers added reassurance and demonstrates to parents that you are serious about your profession
as a child care provider.
If no disqualifying criminal convictions are found on the California Criminal History System, and no reports of substantiated
child abuse are found on the Child Abuse Central Index, your name will be placed on the TrustLine Registry pending the FBI
If you are not listed on the TrustLine Registry because of disqualifying criminal history information or a
substantiated child abuse report, the CDSS offers an appeal process to allow you to demonstrate your good character. If
the appeal is decided in your favor, you will be placed on the TrustLine Registry.
Once you are registered with TrustLine, failure to notify the TrustLine Registry Program of a change of mailing address
within 10 days of your move will result in your name being removed from the Registry.
For more information call TRUSTLINE at 1-800-822-8490.
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