•
For help with transmission problems, call the
week and use them only to measure the
Eastern part of U.S. and foreign
FedWorld Help Desk at 703 – 487 – 4608.
addresses:
quality of assistance.
Eastern Area Distribution Center
•
We value our customers’ opinions.
Phone. Many services are available by
P.O. Box 85074
Throughout this year, we will be surveying
phone.
Richmond, VA 23261 – 5074
our customers for their opinions on our
service.
•
Ordering forms, instructions, and publica-
CD-ROM. You can order IRS Publica-
tions. Call 1 – 800 – 829 – 3676 to order cur-
tion 1796, Federal Tax Products on
Walk-in. You can walk in to many post
rent and prior year forms, instructions, and
CD-ROM, and obtain:
offices, libraries, and IRS offices to pick
publications.
•
Current tax forms, instructions, and publi-
up certain forms, instructions, and pub-
•
Asking tax questions. Call the IRS with
cations.
lications. Some IRS offices, libraries, grocery
your tax questions at 1 – 800 – 829 – 1040.
•
stores, copy centers, city and county govern-
Prior-year tax forms and instructions.
•
TTY/TDD equipment. If you have access
ments, credit unions, and office supply stores
•
Popular tax forms that may be filled in
to TTY/TDD equipment, call 1 – 800 – 829 –
have an extensive collection of products avail-
electronically, printed out for submission,
4059 to ask tax questions or to order
able to print from a CD-ROM or photocopy from
and saved for recordkeeping.
forms and publications.
reproducible proofs. Also, some IRS offices and
•
Internal Revenue Bulletins.
•
libraries have the Internal Revenue Code, regu-
TeleTax topics. Call 1 – 800 – 829 – 4477 to
lations, Internal Revenue Bulletins, and Cumu-
listen to pre-recorded messages covering
The CD-ROM can be purchased from Na-
various tax topics.
lative Bulletins available for research purposes.
tional Technical Information Service (NTIS) by
calling 1 – 877 – 233 – 6767 or on the Internet at
Mail. You can send your order for
Evaluating the quality of our telephone ser-
The first release is available in
forms, instructions, and publications to
vices. To ensure that IRS representatives give
mid-December and the final release is available
the Distribution Center nearest to you
accurate, courteous, and professional answers,
in late January.
and receive a response within 10 workdays after
we evaluate the quality of our telephone ser-
IRS Publication 3207, Small Business Re-
your request is received. Find the address that
vices in several ways.
source Guide, is an interactive CD-ROM that
applies to your part of the country.
contains information important to small busi-
•
A second IRS representative sometimes
•
nesses. It is available in mid-February. You can
Western part of U.S.:
monitors live telephone calls. That person
get one free copy by calling 1 – 800 – 829 – 3676
Western Area Distribution Center
only evaluates the IRS assistor and does
or visiting the IRS web site at
Rancho Cordova, CA 95743 – 0001
not keep a record of any taxpayer’s name
•
or tax identification number.
Central part of U.S.:
•
Central Area Distribution Center
We sometimes record telephone calls to
P.O. Box 8903
evaluate IRS assistors objectively. We
hold these recordings no longer than one
Bloomington, IL 61702 – 8903
Page 24
Chapter 6 How To Get Tax Help