999 South Main Street, Chicago, IL 69999
Phone: (999) 555-4444 | Email:
February XX, 2012
Contact Job Title
Company City, State, Zip
Dear Mr./Mrs./Ms. Lastname:
Perhaps your organization is seeking a customer service professional with a proven track record of
maintaining customer service quotas while consistently receiving positive feedback. If this is the case,
then please accept the attached resume for your consideration.
In the past 11 years, I've worked in customer service for retail and electronics companies. My primary
role included customer support in coordinating repairs, placing orders, processing returns and assisting
clients with website navigation. During my career, I've demonstrated the ability to help businesses sell
products and improve levels of customer service. As an example, I achieved perfect customer service
grades for 14 of the last 48 months while still maintaining quotes for each month. I've also been able to
improve processes by building spreadsheets that enabled the company to more effectively analyze and
critique service inquiries.
I believe my background and qualifications would make me a perfect fit for your organization. My
resume provides more details about my experience and accomplishments. I look forward to the
opportunity to meet with you and discuss how my strengths can be an asset to your team. Thank you
for your time and consideration. Please feel free to contact me via phone or email.
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