567 Rose Lane Colorado Springs, CO 81207 (960) 555-0112
Executive assistant position allowing for parlay of demonstrated organization, customer service,
communication, and project management skills proven by 12 years of successful, profitable self -employment.
Motivated, personable business professional with multiple college degrees and a successful 12-year track record of
profitable small business ownership. Talent for quickly mastering technology – recently completed Microsoft
Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels.
Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely
reports meeting stringent HMO and insurance guidelines.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent
Skills Summary ______________________________________________________________________
General Office Skills
Marketing & Sales
Professional Experience _______________________________________________________________
Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance
with agency requirements and tight deadlines.
Author professional correspondence to customers and vendors.
Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and
educating employees on proper lifting techniques to avoid injury.
Conduct small-group sessions on meditation/relaxation techniques.
Communicate medical concepts to patients using layman’s terms to facilitate understanding.
Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversee front-office operations and provide impeccable customer service:
Built a clientele supported by 60% referral business.
Develop and implement strategic marketing plan for business:
Launched a thriving private practice, building revenue from $0 to over $72K in first three years with
Create special promotions, write/design print and outdoor advertising, and coordinate all media
Won over a highly skeptical medical community as the first chiropractor to target MDs for informative in-
service demonstrations, classes, and booths:
Presentations resulted in standing-room-only crowds of 50+.
Four MDs subsequently became patients, and referred family members as well.
Increased client base by one-third resulting from MD referrals.
DETAIL MASTERY & ORGANIZATION
Manage all aspects of day-to-day operations as multi-site owner and practitioner of Contoso, Ltd.:
Patient scheduling for busy office averaging 52 appointments weekly.
Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
Supervision of a total of eight medical receptionist interns.