Job Description: Engineer (Level 2)
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2Job Description: Engineer (Level 2)
General Summary:
Network Engineers are strong in all the most common and popular networking technologies. In
addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience,
this person is a good communicator and a person who can manage well when the client is in a
pickle and really needs strong guidance. The pace and demands in this environment are usually
much greater than an "in-house" position. This person should be prompt and/or know the
importance of communicating ETA's to clients. This person should be skillful at pre-
project/work-briefings with each client on each project. This person should then be able to
execute with a high degree of success in integrating and/or solving problems in environments
rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems
and more. The more truly capable the engineer is in all these areas, the higher the utility value.
Position Responsibilities:
•
Documentation of Client Networks
•
Small Projects
•
Assist Sr. Engineers on Larger projects
•
T&M service requests
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Backup Maintenance
•
Installation, configuration, troubleshooting and customization of MS Office 365 and
Office Suite applications per customer's preferences
•
Understanding of and ability to install, configure and test workstation hardware
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Configure file, print and remote access services
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Administration, including add/remove users and groups, configure file permissions,
check event logs, configure and restore from backup
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Takes ownership of tasks and follows through to ensure complete resolution
•
Takes a personal interest in, and responsibility for, quality of work they perform or
are associated with
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Ability to pay close attention to detail while performing technically detailed tasks
•
Ability to deal effectively with stressful situations
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Ability and willingness to recognize when it is necessary to ask for technical
expertise from others without unnecessarily burdening other team members
•
Ability to provide accurate time estimates for how long a task will take
•
Understands that the success of individuals is measured by the success of their
teams
•
Ability to quickly learn new technologies through the use of self-study materials
and intuition
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Parent category: Business