Project Management Plan Template Page 13
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18Project Management Plan Template
For larger or more complex projects, the Quality Management Plan may be included as an
appendix or separate document. A detailed Quality Management Plan is available for use on our
website.
All members of the SmartVoice project team will play a role in quality management. It is
imperative that the team ensures that work is completed at an adequate level of quality from
individual work packages to the final project deliverable. The following are the quality roles and
responsibilities for the SmartVoice Project:
The Project Sponsor is responsible for approving all quality standards for the SmartVoice
Project. The Project Sponsor will review all project tasks and deliverables to ensure compliance
with established and approved quality standards. Additionally, the Project Sponsor will sign off
on the final acceptance of the project deliverable.
The Project Manager is responsible for quality management throughout the duration of the
project. The Project Manager is responsible for implementing the Quality Management Plan
and ensuring all tasks, processes, and documentation are compliant with the plan. The Project
Manager will work with the project’s quality specialists to establish acceptable quality
standards. The Project Manager is also responsible for communicating and tracking all quality
standards to the project team and stakeholders.
The Quality Specialists are responsible for working with the Project Manager to develop and
implement the Quality Management Plan. Quality Specialists will recommend tools and
methodologies for tracking quality and standards to establish acceptable quality levels. The
Quality Specialists will create and maintain Quality Control and Assurance Logs throughout the
project.
The remaining member of the project team, as well as the stakeholders will be responsible for
assisting the Project Manager and Quality Specialists in the establishment of acceptable quality
standards. They will also work to ensure that all quality standards are met and communicate any
concerns regarding quality to the Project Manager.
Quality control for the SmartVoice Project will utilize tools and methodologies for ensuring that
all project deliverables comply with approved quality standards. To meet deliverable
requirements and expectations, we must implement a formal process in which quality standards
are measured and accepted. The Project Manager will ensure all quality standards and quality
control activities are met throughout the project. The Quality Specialists will assist the Project
Manager in verifying that all quality standards are met for each deliverable. If any changes are
proposed and approved by the Project Sponsor and CCB, the Project Manager is responsible for
communicating the changes to the project team and updating all project plans and
documentation.
Quality assurance for the SmartVoice Project will ensure that all processes used in the
completion of the project meet acceptable quality standards. These process standards are in
place to maximize project efficiency and minimize waste. For each process used throughout the
project, the Project Manager will track and measure quality against the approved standards with
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