Customer Service Quiz printable pdf download

Customer Service Quiz

by Cathy Abraham

1. Your Director is giving a tour with a perspective family. When she comes into

your room, Do you:

a) Tell her you have cramps and want to go home.

b) Tell her if Billy and Sally both come in today you’ll ‘be over’.

c) Smile and warmly greet the parent and the child, bending down to the

child’s eye level.

d) Ask her, if, while she’s standing there, you can run to the kitchen real

quick and get a can of pop?

2. You are right in the middle of a messy art project when your Director comes in

with a tour. Do you:

a) Invite the child to participate.

b) Tell the parent that this is a bad time, could she come back later?

c) Tell the parent “Oh, this is nothing. You should see how bad it is on a

day when Billy is here!”

d) State that you don’t understand why you have to do all of this NAEYC-

stuff anyway & that you’ve wrecked 4 shirts since May with this so-

called “open-ended art” crap.

3. A perspective parent asks you a question about the classroom you are in and

you don’t quite know how to answer it. Do you say:

a) “How would I know? I just go where they tell me to go. Last week I was

the cook.”

b) “I’m not usually in this room. Miss Suzy is, but she got fired.”

c) Reply with the standard “I don’t know.”

d) “I’m not really sure about that. Why don’t I find that out for you?”

4. Perspective parents on a tour share with you that they think that their child is

gifted. Do you say:

a) “Yeah, whatever. When is little Einstein starting?”

b) “Yeah, all parents think that.”

c) “He sure doesn’t look gifted. His shoes are on the wrong feet.”

d) “Great! We work very hard at making sure all of the children are

stimulated at whatever level they are at. These are some of the things we

do…”

Customer Service Quiz