Customer Service Quiz (Page 2 of 2) in pdf

Customer Service Quiz Page 2

5. A parent is upset because this is the second set of mittens that their child has

lost at the center. Do you:

a) Tell them mittens are on sale at Wal-Mart for $1.99.

b) Tell them one of the children, Ishmael, has a problem with stealing and

he probably has them.

c) Help the parent look for them.

d) Give them a pair from a child whose mom won’t notice.

6. One of the parents never takes home her child’s artwork.

Do you:

a) Say to the parent “Oh, don’t forget the painting Jimmy made today. He

worked really hard on it and I wrote down the story he told me about it

for you.”

b) Tape the child’s artwork to his back at around 5:00.

c) Throw it away when the child is not looking under the diapers in the

garbage so that he won’t see it.

d) Tell the parent that you know it really doesn’t look like much, but they

should at least act like it’s really good, like you do.

7. A potential parent on a tour wants to know why we don’t heat up bottles for

our infants. Do you:

a) Tell them about a recent lawsuit.

b) Tell them it’s better, because then if they are out late at a party their kid

will be used to not having a heated bottle.

c) Explain to them that the safety of the children is our main concern, and

we do not want to take any risks in this area.

d) Say to the parent “This must be your first kid, right? People are always

picky when it’s their first kid. That’s ok.”

Best Answers: 1c 2a 3d 4d 5c 6a 7c

Scoring:

0 – 4 ... Consider a new line of work

5 - 6 … Girl, you need work

7 ... You Get It

Customer Service Quiz Page 2