Resume Samples Page 12
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13FUNCTIONAL
IM A. SAMPLE IX
987 Northridge Drive
Omaha, Nebraska 68123
(402) 543-1234
P
OBJECTIVE:
osition in Human Resources Administration utilizing strong human relations,
customer service and problem solving skills.
PROFESSIONAL SKILLS AND ACCOMPLISHMENTS
Analysis and Problem Solving
Researched and developed a survey instrument, subsequently used to obtain
employee information on their satisfaction with the company’s employee relations
program.
Compiled and analyzed statistical data to identify potential sources for use in
developing annual recruiting program.
Completed independent research project on the impact of “family friendly” human
resources policies on employee retention.
Conducted quality control inspections, analyzed results and developed action plans to
address areas of concern.
Communications and Customer Relations
Provided orientation and training to new employees and advised them on the effective
handling of customer complaints.
Greeted applicants, scheduled interviews, conducted reference checks and
participated in on-campus recruiting activities and career fairs.
Received Customer Service Satisfaction Award for high quality of services provided
to both vendors and customers.
Handled customer inquiries and sales; effectively represented company to vendors
and prospective customers, resulting in a 15% increase in just six months.
EDUCATION
Bachelor of Science, Bellevue University, Bellevue, NE (In Progress)
Major: Psychology
Minor: Communication Arts
Expected Graduation: August 20xx
GPA to date: 3.98/4.00
Dean’s Scholar
Associate of Arts, Iowa Western Community College, Council Bluffs, IA (20xx)
Area of Emphasis: Business Administration
WORK EXPERIENCE
Senior Sales Associate, Precision Tool, Omaha, NE (20xx to present)
Human Resources Intern, Oriental Trading, Omaha, NE (Spring Semester 20xx)
REFERENCES FURNISHED UPON REQUEST
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