Writing Performance Objectives For Job Components: A Brief Tutorial Page 2
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6Job Components for Employees
Knowledge of Work
Guidelines for Developing
Performance Objectives:
Definition:
Successfully complete formal
The employee’s technical knowledge of
training sessions and fulfill
job functions they are required to
prescribed continuing education
perform and the general understanding
requirements.
of the policies, procedures and
processes as they relate to the overall
Train other staff on policies and
mission of the organization.
procedures or use of equipment.
Obtain required certifications or
This component should also address the
licenses.
employee’s ability to obtain new skills
and further develop his or her existing
Use expertise to make a work
skills through attending and successfully
process more efficient by reducing
completing optional or required training
costs, reducing lead times and/or
as well as the employee’s ability and
improving accuracy.
willingness to share knowledge with
Be aware of and use available
team members.
resources to find answers,
solutions and ideas.
Guidelines for Developing
Quality of Work
Performance Objectives
Definition:
Ensure projects are completed on
Addresses the level of accuracy and
time.
proficiency with which the employee
Day-to-day activities occur as
completes assigned work.
scheduled.
Work products (e.g. reports,
registrations, inspections, etc.) are
complete, accurate, timely and
understandable.
Reduce workplace injuries.
Reduce incidents of
client/resident/inmate abuse and
neglect.
Assessment of the consequence
of errors upon operations, reports,
service delivery, etc.
Dependability
Guidelines for Developing
Performance Objectives:
Definition:
Meet prescribed project deadlines
This component addresses the
as assigned.
employee’s ability to complete
assignments accurately and on-time, as
Responds to inquiries (calls,
well as the employee’s ability to follow
emails, etc.) in a timely manner.
required procedures and guidelines.
Arrives to work on time/minimizes
This area may also be used to assess
unscheduled absences.
the employee’s attendance for
attendance-sensitive functions.
Schedules sick and annual leave
responsibly--does not abuse sick
leave.
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Parent category: Education