Writing Performance Objectives For Job Components: A Brief Tutorial Page 3
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6Employee Job Components (Continued)
Guidelines for Developing Performance
Situational Responsiveness
Objectives:
Definition:
Responds to/tracks customer
This component addresses the
complaints/concerns.
employee’s skills and abilities to
respond to internal and external
Maintains appointment schedules
stakeholders, develop and maintain
to reduce wait times.
effective relationships, respond to
Effectively communicates with
inquiries and circumstances as
family members of
necessary, as well as the employee’s
clients/residents/inmates.
ability to tolerate stressful situations,
adapt to changes and remain alert and
Exhibits a willingness to work in a
aware of his or her surroundings. This
team.
includes the employee’s proficiency
Communicates openly and
and accuracy of written and verbal
honestly with superiors, peers and
communication, as well as the
subordinates.
employee’s ability to maintain the
correct balance between tact and
Actively listens to new ideas.
firmness.
Understands and values diversity
Objectives for this component can vary
in the workplace.
depending on the focus of the
Maintains a professional attitude
particular position. This component
when receiving new assignments.
encompasses the performance related
accomplishments and problems
Remains calm in tense situations.
typically associated with the
Delivers negative feedback in a
employee’s work attitude and
constructive and private manner.
demeanor that can often be difficult to
objectively evaluate on their own.
Ability to shift focus based on the
priorities of the organization/team
This is the broadest component and
provides an opportunity to consider the
Accepts constructive feedback.
employee’s ability to exhibit stability
Contributes and listens during
and consistency of performance under
meetings and group discussions.
pressure, challenge, opposition,
confrontation, heavy workload, criticism
Remains cognizant of potential
and changing priorities.
security issues.
Proactively addresses health and
safety risks prior to injuries.
Initiative
Guidelines for Developing Performance
Objectives:
Definition:
Seeks to assist team members and
This component addresses the
supervisors beyond the regular
employee’s ability and desire to actively
position requirements.
seek out new solutions, tasks,
opportunities or development that
Looks for opportunities to improve
improve the organization’s ability to
processes that lead to reduced
accomplish its mission in a more
costs, reduced lead times and/or
effective and efficient manner as well as
increased accuracy.
improve the employee’s value to the
Acts independently without specific
organization by furthering his or her own
instruction, as appropriate.
professional development.
Remains results oriented, where
applicable.
Notices problems and develop
options for potential solutions.
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