Sample Letter Of Recommendation (Page 2 of 3) in pdf

Page 2 of 3

4. Integrity and professionalism.

Throughout the project, I was impressed with Bob’s

commitment to generating a top quality product, rather than maximizing his profit margin.

When situations arose where extra work needed to be done (because of hidden problems that

were not apparent until work on the house had commenced), Bob either (if it was relatively

minor) took care of it without charging me extra, or (if it was more extensive) involved me in

an informed decision making process that culminated in a change order which was fair. In

another situation in which I was not satisfied with the aesthetics of nail holes on the siding

battens even though the latter had been installed according to the manufacturer’s instructions,

Bob agreed with me and arranged to have the nail holes filled and battens painted - a job

which involved many additional hours - without passing the expense on to me.

5. Effective communication.

Bob kept me closely informed of work crew schedules, delivery

dates, and projected completion dates of different phases of our project. His communication

(whether by cell phone or email) was always clear, informative, and helpful. He was either

available on his cell phone, or returned my phone call within 2-3 hours. We never had a

single miscommunication throughout the 2-month project. His communication with the work

crews was just as effective.

6. Flexibility and effectiveness in dealing with unexpected developments.

When unforeseen

problems surfaced (e.g., water damage behind a wall, structural problems with the existing

cantilevered joists for an upper deck), Bob worked diligently with me to identify a solution

that was acceptable to me. He utilized resources effectively (e.g., enlisting the services of a

structural engineer in a limited fashion) and creatively (e.g., identifying a special type of edge

vent for my roof that had minimal overhang), and directed the work crew to make changes

necessary for implementing the solution.

7. Responsiveness to homeowner’s needs and concerns.

Bob’s commitment to homeowner

satisfaction was evident in his actions. On the few occasions when I brought a request or

concern to his attention (e.g., when I wanted the roofing done before all of the exterior

painting was completed), he listened attentively, and always took appropriate action that

demonstrated responsiveness to my needs or concerns. When the painting crew fell behind

of schedule, Bob showed up on a Saturday and helped with the exterior painting. His service

orientation is truly described by the motto: “The homeowner’s needs come first.”

8. Truth in advertising.

In his proposal, Bob gave a clear breakdown of costs for each facet of

the project. His contract was just as detailed in describing the work to be done and the

itemized costs. Same with the change orders. When the project was completed, all the work

was done as described and agreed upon, and there were no hidden costs, extra expenses or

unpleasant surprises. As a homeowner and customer, I felt Bob delivered exactly what he

had promised, at the agreed upon price.

9. Value.

I had solicited three bids for my remodeling project. Although Bob’s bid was not

the lowest, I am absolutely convinced that he delivered the best value (in terms of the work

done) for the price.

Bob Flynn letter of recommendation

Page 3 of 3

Sample Letter Of Recommendation Page 2

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