Hospital Concierge printable pdf download

Hospital Concierge

JOB DESCRIPTION

TITLE:

HOSPITAL CONCIERGE

DEPARTMENT:

HOTEL SERVICES

RESPONSIBLE TO:

HOTEL SERVICES MANAGER

SUMMARY OF

To be part of the Hotel Services Team

POSITION:

providing Concierge services and an

efficient and courteous reception

service for patients, visitors, and

Consultants in accordance with

customer care standards.

Principal Duties:

 To ensure that all visitors receive a personal welcome and assistance on arriving

and departing the premises.

 To liaise with Porter to assist patients transfer of luggage if required.

 To assist patients and visitors by volunteering physical assistance, directions or

advice.

 Ensure that patients and visitors reach their destination within the hospital, safely

and quickly.

 Arrange transport for any patients or visitors should it be required.

 To provide information to visitors and if need be, recommend and arrange

reservations at local restaurants or facilities.

 Support all enquiries and ensure that visitors receive required service.

 Support the Meet and Greet Facility at Main Hospital Entrance.

 To ensure all statutory training is attended as required.

 To act in a professional manner at all times and to be courteous to all patients,

visitors, consultants and staff.

Concierge

September 2007

Hospital Concierge