Network Operation Centre Engineer
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3Job Description – NOC Engineer
The Network Operation Centre (NOC) have three main roles:
1. to ensure maximum possible service availability and performance
2. to provision customer network services on core equipment
3. to provide support services for Engineering and other technical teams
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are
fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support, service provisioning and sales teams so it's important that we
are clear and concise in our communications. We also work very closely with the Engineering team and as
such need to develop a good all-round understanding of systems and networks. Diligence and attention to
detail are also key skills along with an ability to multi-task and prioritise work appropriately.
We don't expect you to have all the required knowledge when you join us as many of these skills can be
picked up through experience in the job, but those who do need to learn new skills must be prepared to
spend time doing suitable research to ensure their grounding is thorough and properly understood. As your
knowledge and confidence develop you may be asked to join our call-out rota providing 24x7 support on our
core network and services.
Importantly, NOC engineers must have a solid understanding of Zen's products and processes; they must be
eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad
range of problems.
Duties and Responsibilities:
Manage and maintain the Zen Monitoring Systems (these report on the status and performance of
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Zen's network, ISP services and facilities).
Fault handling and escalation (identifying and responding to faults on Zen's systems and networks,
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liaising with 3
party suppliers, handling escalation through to resolution).
Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for co-
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location, leased lines, customer backup and other customer network services).
Server build and installs, application upgrades, network equipment build and installation. Maintaining
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hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power
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usage, running health and safety and housekeeping checks at Zen POPs).
Facilities provisioning (installing racks, setting up power, installing ethernet, fibre and console
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cabling, remote power and KVM).
Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used
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throughout normal operations.
Development of knowledge and skills in network and system administration, particularly with regard
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to Zen's own architecture and platforms.
Tier 3 Support for co-location, customer backup network and ISP services.
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Participate in a 24x7 call-out rota if required.
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