Rma Request Form printable pdf download

RMA REQUEST FORM

611 Vaqueros Ave., Sunnyvale, CA 94085

Tel: (408) 331-8818 Fax: (408) 331-8851

Email:

Date Request: _____________________

RMA NO.: ______________________________

Company Name: ________________________________ Contact Person: ______________

Address: ____________________________City: ______________ State: _____ Zip: ______

Telephone No.: _____________________ Fax No.: ________________________________

Email Address:___________________________________

Completed By: ______________Date: ________________ Remark:___________________

No.

Items

Description

Serial No.

Inv. No. Inv. Date Reasons for Return

Before returning products to Lexy, you must obtain a RMA number.

· No RMA service/credit will be issued without Lexy issued a RMA number.

· Please complete the RMA Request form with correct serial number, invoice number and date, and reason for return for EACH ITEM. No RMA number

will be issued without any of these information.

· RMA number is valid for 15 days from the date of issuance. You are required to resubmit the request form if the RMA number is expired.

· A RMA number will be issued within 2 business days.

· All RMA returns to Lexy must be freight prepaid.

· No RMA services/credit will be issued if all returned goods are not placed in anti-static bags and not shipped in a securely protected shipping container.

· All products received physical damaged, tempered, altered and abused will be refused and warranty voided and returned at customers’ expense.

· Please ship the assigned RMA products only. Do not send accessories. (except for CREDIT or DOA)

· Warranty period is started from the date of invoice (not the date of received shipments) and all RMA returns to Lexy for services/credit must be received

by Lexy before the expiration date of warranty.

· Return for credit must be in original packing and new condition. All returned items are subject to 15% restocking fee. No credits or refund will be issued

after 30 days of invoice date.

· Credit will be issued based upon current market value on the products determined by Lexy.

· All products for credit must be received within 3 working days from the date RMA number was issued.

· Any discrepancies must be reported within 2 days upon receipt.

· Returned items diagnosed "No Problem Found" by Lexy technician will be charged the shipping and handling fee.

· Our RMA turns around time is 30 days from the date of received goods. Please do not call if your open RMA is less than 30 days.

· RMA Hours: Monday to Thursday: 10am - 5pm; Friday : 10am — 2pm

**************************************************************************************************************

For Office Use Only:

Date In: ________ Shipped by: ______________ Shipped Date: ________ Date Closed:_____________

Remarks:__________________________________________________________________________

version 07.04

Rma Request Form

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