SAMPLE RESUME:
FUNCTIONAL/CHRONOLOGICAL
TINA KELLY
235 First St., Dallas, TX 78247 ~ (210) 555-1234 ~
TRAINING PROFESSIONAL - SUMMARY OF FUNCTIONAL QUALIFICATIONS
Training Management
Over 6 years of management experience with a proven track record for successfully empowering
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teams through coaching, effective feedback, mentoring, encouraging creativity, and rewarding
efforts.
Managed teams of various levels, including front-line representatives in a call center environment
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and a team of highly-skilled trainers responsible for company-wide training and development
solutions.
Previously responsible for managing all customer-care related training needs for two internal
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centers and nine external vendor contact centers.
Instructional Design and Delivery
Possess a solid understanding of adult learning styles, curriculum development, and training
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methods that motivate and inspire.
Comfortable speaking to groups of varying size and experience. Described as a natural problem-
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solver who uses innovation and creativity to perform needs analysis, design, develop, deliver, and
evaluate training initiatives.
Have designed and facilitated courses covering a broad range of topics, including:
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Leadership Development
Change Management
Goal Setting
360-Degree Assessments
New-Hire Orientation
Team Building
Interpersonal Communication
Performance Appraisals
Technical Skills
DiSC Personality Assessments
Mentoring and Coaching
Call Center Quality
Transitioning into Management Collaborating for Success
Soft-Skills Training
Organization and Leadership Development
Hands-on experience with three company acquisitions and the implementation and management
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of interventions that enhanced leadership skills, minimized loss, increased performance levels, and
positively impacted employee satisfaction.
Handle the delivery of all Change Management initiatives and Leadership Development
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programs, as well as other organizational development needs identified through employee surveys,
interviews, 360-degree assessments, focus groups, and observation.
PROFESSIONAL EXPERIENCE
Careforyou, San Antonio, TX
Sr. Training & Organizational Effectiveness Specialist
2005 - Present
Develop, manage and evaluate training and organizational effectiveness strategies that promote the
development of a skilled, high-performing, motivated workforce focused on the achievement of company
key performance indicators.
Collaborate with business leaders to assess organizational functioning, develop improvement plans,
and lead projects that support growth and drive results
Serve as internal consultant to all levels of management to identify and resolve issues, such as;
employee retention, skill development, professional growth, succession planning, and performance
improvement
Partner with business unit leaders and serve as a strategic resource to assess company-wide training
and development needs as well as provide recommendations for change