Sample Resume: Functional/chronological printable pdf download

SAMPLE RESUME:

FUNCTIONAL/CHRONOLOGICAL

TINA KELLY

235 First St., Dallas, TX 78247 ~ (210) 555-1234 ~

TRAINING PROFESSIONAL - SUMMARY OF FUNCTIONAL QUALIFICATIONS

Training Management

Over 6 years of management experience with a proven track record for successfully empowering

•

teams through coaching, effective feedback, mentoring, encouraging creativity, and rewarding

efforts.

Managed teams of various levels, including front-line representatives in a call center environment

•

and a team of highly-skilled trainers responsible for company-wide training and development

solutions.

Previously responsible for managing all customer-care related training needs for two internal

•

centers and nine external vendor contact centers.

Instructional Design and Delivery

Possess a solid understanding of adult learning styles, curriculum development, and training

•

methods that motivate and inspire.

Comfortable speaking to groups of varying size and experience. Described as a natural problem-

•

solver who uses innovation and creativity to perform needs analysis, design, develop, deliver, and

evaluate training initiatives.

Have designed and facilitated courses covering a broad range of topics, including:

•

 Leadership Development

 Change Management

 Goal Setting

 360-Degree Assessments

 New-Hire Orientation

 Team Building

 Interpersonal Communication

 Performance Appraisals

 Technical Skills

 DiSC Personality Assessments

 Mentoring and Coaching

 Call Center Quality

 Transitioning into Management  Collaborating for Success

 Soft-Skills Training

Organization and Leadership Development

Hands-on experience with three company acquisitions and the implementation and management

•

of interventions that enhanced leadership skills, minimized loss, increased performance levels, and

positively impacted employee satisfaction.

Handle the delivery of all Change Management initiatives and Leadership Development

•

programs, as well as other organizational development needs identified through employee surveys,

interviews, 360-degree assessments, focus groups, and observation.

PROFESSIONAL EXPERIENCE

Careforyou, San Antonio, TX

Sr. Training & Organizational Effectiveness Specialist

2005 - Present

Develop, manage and evaluate training and organizational effectiveness strategies that promote the

development of a skilled, high-performing, motivated workforce focused on the achievement of company

key performance indicators.

 Collaborate with business leaders to assess organizational functioning, develop improvement plans,

and lead projects that support growth and drive results

 Serve as internal consultant to all levels of management to identify and resolve issues, such as;

employee retention, skill development, professional growth, succession planning, and performance

improvement

 Partner with business unit leaders and serve as a strategic resource to assess company-wide training

and development needs as well as provide recommendations for change

Sample Resume: Functional/chronological

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