Publication 969 - Health Savings Accounts And Other Tax-Favored Health Plans

IRS letters, request adjustments to your account, or

resolve a tax problem, have questions about how the

help you set up a payment plan. Call your local

tax law applies to your individual tax return, or you

Taxpayer Assistance Center for an appointment. To

are more comfortable talking with someone in per-

find the number, go to

son, visit your local Taxpayer Assistance Center

look in the phone book under United States Govern-

where you can spread out your records and talk with

ment, Internal Revenue Service.

an IRS representative face-to-face. No appointment

is necessary —just walk in. If you prefer, you can call

•

TTY/TDD equipment. If you have access to TTY/

your local Center and leave a message requesting

TDD equipment, call 1-800-829-4059 to ask tax

an appointment to resolve a tax account issue. A

questions or to order forms and publications.

representative will call you back within 2 business

•

TeleTax topics. Call 1-800-829-4477 to listen to

days to schedule an in-person appointment at your

pre-recorded messages covering various tax topics.

convenience. If you have an ongoing, complex tax

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account problem or a special need, such as a disa-

Refund information. To check the status of your

bility, an appointment can be requested. All other

2010 refund, call 1-800-829-1954 or 1-800-829-4477

(automated refund information 24 hours a day, 7

issues will be handled without an appointment. To

days a week). Wait at least 72 hours after the IRS

find the number of your local office, go to

acknowledges receipt of your e-filed return, or 3 to 4

or look in the phone book

weeks after mailing a paper return. If you filed Form

under United States Government, Internal Revenue

8379 with your return, wait 14 weeks (11 weeks if

Service.

you filed electronically). Have your 2010 tax return

available so you can provide your social security

Mail. You can send your order for forms, instruc-

number, your filing status, and the exact whole dollar

tions, and publications to the address below. You

amount of your refund. If you check the status of

should receive a response within 10 days after

your refund and are not given the date it will be

your request is received.

issued, please wait until the next week before check-

ing back.

Internal Revenue Service

•

Other refund information. To check the status of a

1201 N. Mitsubishi Motorway

prior-year refund or amended return refund, call

Bloomington, IL 61705-6613

1-800-829-1040.

DVD for tax products. You can order Publication

1796, IRS Tax Products DVD, and obtain:

Evaluating the quality of our telephone services. To

ensure IRS representatives give accurate, courteous, and

professional answers, we use several methods to evaluate

•

Current-year forms, instructions, and publications.

the quality of our telephone services. One method is for a

second IRS representative to listen in on or record random

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Prior-year forms, instructions, and publications.

telephone calls. Another is to ask some callers to complete

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Tax Map: an electronic research tool and finding aid.

a short survey at the end of the call.

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Tax law frequently asked questions.

Walk-in. Many products and services are avail-

•

able on a walk-in basis.

Tax Topics from the IRS telephone response sys-

tem.

•

Products. You can walk in to many post offices,

Internal Revenue Code—Title 26 of the U.S. Code.

libraries, and IRS offices to pick up certain forms,

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Fill-in, print, and save features for most tax forms.

instructions, and publications. Some IRS offices, li-

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braries, grocery stores, copy centers, city and county

Internal Revenue Bulletins.

government offices, credit unions, and office supply

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Toll-free and email technical support.

stores have a collection of products available to print

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from a CD or photocopy from reproducible proofs.

Two releases during the year.

Also, some IRS offices and libraries have the Inter-

– The first release will ship the beginning of January

nal Revenue Code, regulations, Internal Revenue

2011.

Bulletins, and Cumulative Bulletins available for re-

– The final release will ship the beginning of March

search purposes.

2011.

•

Services. You can walk in to your local Taxpayer

Purchase the DVD from National Technical Information

Assistance Center every business day for personal,

Service (NTIS) at

for $30 (no han-

face-to-face tax help. An employee can explain IRS

dling fee) or call 1-877-233-6767 toll free to buy the DVD

letters, request adjustments to your tax account, or

for $30 (plus a $6 handling fee).

help you set up a payment plan. If you need to

Publication 969 (2010)

Page 21

Publication 969 - Health Savings Accounts And Other Tax-Favored Health Plans - 2010 Page 21

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