Director Of Operations Resume Template


John Doe
100 N. Example Drive, Resume, Il 60100
Director of Operations
A seasoned professional and effectual leader with a proven ability to build sales and guest counts and profitable
Three years as a Director of Operations across five states
Eighteen years experience as a General Manager
Experience managing operations between $3.5 million to $7 million annually
Corporate Management Training Instructor
Brief occurrence as a Brand Standards Manager
1997 - Present Director of Operations TGI Friday's
Carlson Restaurants Worldwide Inc., parent company of TGI Friday's Inc. is a privately held company owned by
Minneapolis-based Carlson, a world leader in the hospitality, travel and marketing industries. As of December 2009,
Carlson Restaurants Worldwide owns, operates, franchises or licenses more than 1,000 restaurants in 60 countries.
I lead twelve TGI Friday's restaurants as a Director of Operations located in five states including Illinois, Indiana,
Michigan, Ohio and Pennsylvania. Responsible for selection, hiring and training of talented General Managers, Managers
and Shift Supervisors in all restaurants. Eight years as a General Manager of six different Friday's locations in the South
Texas and Oklahoma markets. Executed a new store opening of a TGI Friday's location as a General Manager located in
Arkansas. Managed the third highest volume TGI Friday's location in the company located in Chicago, Il with annual sales
of $7 million.
Key Achievements
The only Director of Operations to be in positive comp sales between 2007 and 2009
Selected to facilitate the training of eight General Manager candidates located in Tokyo, Japan
Selected to work on the Back Office Replacement project as a General Manager
1994 - 1997 General Manager Brinker International
The original Chili's in Houston, Texas in 1975; Brinker International subsequently opened several locations up and down
the Atlantic coast under the ownership of Brinker International. Delighting diners with its winning combination of high
quality food served in a casual atmosphere, I was hired on a fast track program to General Manager in 1994. I worked in
both Chili's locations located in Houston, Texas, both with annual sales over $7 million. In 1996 I was selected to open
the Chili's location located in downtown Chicago, IL located at Schaumburg Mall as a General Manager.
1987 - 1994 General Manager Bennigan's
Managed all day-to-day operations with focus on delivering a great customer experience; directing and
supporting managers and hourly team members and managing all profit and loss centers.
Executes on all Brand standards.
Identified all local marketing opportunities to drive sales.
Determined operation staffing needs.
Completed all financial, personnel and payroll related administrative duties.
B.S. Hotel and Restaurant Management, University of Wisconsin 1979


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