Hotel Manager Resume Template
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3Anthony Brown
Hotel Manager
PERSONAL SUMMARY
AREAS OF EXPERTISE
An outgoing, dynamic and sales focused professional who has a relentless drive
Guest Relations
to deliver more than just results. Anthony has a track record of effectively
leading and managing all aspects of a hotel, and of making guests feels cared
Corporate Hospitality
for, valued, and respected. As a true hands on leader, he is not afraid to jump in
and assist wherever he is needed, and will do everything he can to deliver
Human Resources
results that will contribute to the overall mission and success of a business.
He possesses an analytical and expedient approach to problem solving which
always results in a win/win resolution for all parties. He has the self assurance
Guest Experience
that enables goals to be achieved, and is constantly looking to introduce new
products and services that will meet the needs of tomorrow's savvy global
Sales & Marketing
travellers.
Front Desk Management
Right now he is looking to develop and progress his career with an ambitious,
award winning hotel which is looking to recruit talented professionals.
Managing Housekeeping
CAREER HISTORY
Customer Service
Five Star Hotel - Birmingham
HOTEL MANAGER
Jul 2011- Present
Performance Management
Responsible for maintaining visibility with guests at all times, and for assist ing
to run a hotel that has 150 guest rooms and suites, 15 conference rooms, 2
Hotel Operations
restaurants, a lounge and a heated indoor pool.
Restaurant Management
Duties
Using hotel resources to maximize guests’ satisfaction & optimize revenues.
Food & Beverages
Representing the hotel in the market place ant develop relationships with
key accounts.
Business Administration
Analysing statistical information and drawing conclusions from it.
Developing and implementing staff training programs.
Event management
Ensuring the accurate and timely submission of payroll data to the
corporate office.
Continuously developing the hotels brand.
Attending tourism trade fairs and exhibitions.
Providing the hotel owners with regular reports on the hotels operating
objectives and fiscal performance.
Aggressively managing all the independent revenue and expense areas to
CAREER STATEMENT
ensure profitability.
Conduct disciplinary actions against staff, including terminations.
“I feel that my greatest
Accurately forecasting revenues/expenses.
strengths are firstly my strong
commitment to giving all hotel
guests the best possible
Quality Hotel - Coventry
experience. Secondly my skill at
ASSISTANT HOTEL MANAGER
Feb 09 - Jul 11
working efficiently as part of a
Having ultimate responsibility for the overall operation of the hotel. Also in
team, and forming solid
charge of delivering results exceed guest satisfaction and financial performance
personal bonds with other staff
objectives.
members. Thirdly my desire to
do everything possible to
Duties:
ensure that my hotel not only
Establishing priorities consistent with the hotels objectives.
meets but indeed exceeds all of
Administering and enforcing hotel policies and procedures.
the goals and targets set for
it.”
Resolving customer complaints in a timely and professional matter.
Building strong relationships with companies that supply the hotel.
Anthony Brown
Developing relationships with the local business community.
Helping to develop management talent by acting as a mentor to supervisors
and team leaders.
Offering support and guidance to junior team members.
Promoting hotel services and facilities to guests at every opportunity.
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