Publication 54 - Tax Guide For U.s. Citizens And Resident Aliens Abord - 2011 Page 37
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44•
Determine if Form 6251 must be filed by
Please contact the office for times when assis-
using our Alternative Minimum Tax (AMT)
tance will be available. If you cannot get to one
7.
Assistant available online at
of these offices, taxpayer assistance is available
individuals.
at (267) 941-1000 (not a toll free call).
•
If you are in a U.S. territory (American Samoa,
Sign up to receive local and national tax
How To Get Tax
Guam, Northern Mariana Islands, Puerto Rico,
news by email.
and U.S. Virgin Islands) and have a tax ques-
•
Get information on starting and operating
tion, you can call 1-800-829-1040.
Help
a small business.
Evaluating the quality of our telephone serv-
ices. To ensure IRS representatives give accu-
rate, courteous, and professional answers, we
You can get help with unresolved tax issues,
Phone. Many services are available by
use several methods to evaluate the quality of
order free publications and forms, ask tax ques-
phone.
our telephone services. One method is for a
tions, and get information from the IRS in sev-
second IRS representative to listen in on or
eral ways. By selecting the method that is best
•
record random telephone calls. Another is to ask
Ordering forms, instructions, and publica-
for you, you will have quick and easy access to
some callers to complete a short survey at the
tions. Call 1-800-TAX -FORM
tax help.
end of the call.
(1-800-829-3676) to order current-year
Free help with your return. Free help in pre-
forms, instructions, and publications, and
Walk-in. Many products and services
prior-year forms and instructions. You
paring your return is available nationwide from
are available on a walk-in basis.
IRS-certified volunteers. The Volunteer Income
should receive your order within 10 days.
Tax Assistance (VITA) program is designed to
•
Asking tax questions. Call the IRS with
•
help low-moderate income taxpayers and the
Products. You can walk in to many post
your tax questions at 1-800-829-1040.
Tax Counseling for the Elderly (TCE) program is
offices, libraries, and IRS offices to pick up
•
designed to assist taxpayers age 60 and older
Solving problems. You can get
certain forms, instructions, and publica-
with their tax returns. Most VITA and TCE sites
face-to-face help solving tax problems
tions. Some IRS offices, libraries, grocery
offer free electronic filing and all volunteers will
every business day in IRS Taxpayer As-
stores, copy centers, city and county gov-
let you know about credits and deductions you
sistance Centers. An employee can ex-
ernment offices, credit unions, and office
may be entitled to claim. To find the nearest
plain IRS letters, request adjustments to
supply stores have a collection of products
VITA or TCE site, visit IRS.gov or call
your account, or help you set up a pay-
available to print from a CD or photocopy
1-800-906-9887 or 1-800-829-1040.
ment plan. Call your local Taxpayer Assis-
from reproducible proofs. Also, some IRS
As part of the TCE program, AARP offers the
tance Center for an appointment. To find
offices and libraries have the Internal Rev-
Tax-Aide counseling program. To find the near-
the number, go to
localcon-
enue Code, regulations, Internal Revenue
est AARP Tax-Aide site, call 1-888-227-7669 or
tacts
or look in the phone book under
Bulletins, and Cumulative Bulletins avail-
visit AARP’s website at
United States Government, Internal Reve-
able for research purposes.
nue Service.
•
Services. You can walk in to your local
For more information on these programs, go
•
TTY/TDD equipment. If you have access
Taxpayer Assistance Center every busi-
to IRS.gov and enter keyword “VITA” in the
to TTY/TDD equipment, call
upper right-hand corner.
ness day for personal, face-to-face tax
1-800-829-4059 to ask tax questions or to
help. An employee can explain IRS letters,
Internet. You can access the IRS web-
order forms and publications.
request adjustments to your tax account,
site at IRS.gov 24 hours a day, 7 days
•
or help you set up a payment plan. If you
TeleTax topics. Call 1-800-829-4477 to lis-
a week to:
need to resolve a tax problem, have ques-
ten to pre-recorded messages covering
•
E-file your return. Find out about commer-
tions about how the tax law applies to your
various tax topics.
cial tax preparation and e-file services
individual tax return, or you are more com-
•
Refund information. To check the status of
available free to eligible taxpayers.
fortable talking with someone in person,
your 2011 refund, call 1-800-829-1954 or
•
visit your local Taxpayer Assistance
Check the status of your 2011 refund. Go
1-800-829-4477 (automated refund infor-
Center where you can spread out your
to IRS.gov and click on Where’s My Re-
mation 24 hours a day, 7 days a week).
records and talk with an IRS representa-
fund. Wait at least 72 hours after the IRS
Wait at least 72 hours after the IRS ac-
tive face-to-face. No appointment is nec-
acknowledges receipt of your e-filed re-
knowledges receipt of your e-filed return,
essary — just walk in. If you prefer, you
turn, or 3 to 4 weeks after mailing a paper
or 3 to 4 weeks after mailing a paper re-
can call your local Center and leave a
return. If you filed Form 8379 with your
turn. If you filed Form 8379 with your re-
message requesting an appointment to re-
return, wait 14 weeks (11 weeks if you
turn, wait 14 weeks (11 weeks if you filed
solve a tax account issue. A representa-
filed electronically). Have your 2011 tax
electronically). Have your 2011 tax return
tive will call you back within 2 business
return available so you can provide your
available so you can provide your social
days to schedule an in-person appoint-
social security number, your filing status,
security number, your filing status, and the
ment at your convenience. If you have an
and the exact whole dollar amount of your
exact whole dollar amount of your refund.
refund.
ongoing, complex tax account problem or
If you check the status of your refund and
a special need, such as a disability, an
•
Download forms, including talking tax
are not given the date it will be issued,
appointment can be requested. All other
forms, instructions, and publications.
please wait until the next week before
issues will be handled without an appoint-
checking back.
•
Order IRS products online.
ment. To find the number of your local
•
office, go to
Other refund information. To check the
•
Research your tax questions online.
localcontacts
or look in the
status of a prior-year refund or amended
•
Search publications online by topic or
phone book under United States Govern-
return refund, call 1-800-829-1040.
keyword.
ment, Internal Revenue Service.
•
Outside the U.S.
If you are outside the
Use the online Internal Revenue Code,
Outside the U.S.
If you are outside the
United States, taxpayer assistance is available
regulations, or other official guidance.
United States during the filing period (January to
at the following U.S Embassies or consulate.
•
View Internal Revenue Bulletins (IRBs)
mid-June), you can get the necessary federal
published in the last few years.
tax forms and publications from most U.S. Em-
Beijing, China
(86) (10)
8531-3983
•
bassies and consulates.
Figure your withholding allowances using
Frankfurt, Germany
(49) (69)
7535-3834
the withholding calculator online at
www.
Also, during filing season, the IRS conducts an
London, England
(44) (20)
7894-0476
irs.gov/individuals.
overseas taxpayer assistance program. To find
Paris, France
(33)
(1)
4312-2555
Chapter 7 How To Get Tax Help
Page 37
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