Form Lcb-89 - Participant Manual - Commonwealth Of Pennsylvania Page 7
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41Pennsylvania Liquor Control Board Overview
Created by the Pennsylvania General Assembly in 1933, the Pennsylvania Liquor Control Board has played a
significant role in the lives of Pennsylvanians for more than 75 years.
A legislatively mandated “quota” system limits the number of licensed on and off premises beverage alcohol businesses.
This quota is based on a ratio of one retail license for every 3,000 inhabitants within any county and one wholesale
license for every 30,000 inhabitants of a county.
Pennsylvania’s Wine and Spirits Store system is a self-supporting system that transfers all profits and taxes collected to
the Pennsylvania State Treasury. Since the creation of the agency, over $9 billion has been transferred to the General
Fund. As the nation’s largest purchaser of wine and spirits, the PLCB is nationally recognized as a leader in the
industry. Operating with a “zero tolerance” policy on sales to minors and intoxicated persons, employees perform over
1,085,000 minor challenges annually. Information on the responsible use of alcohol for adults of legal drinking age is
regularly distributed through the stores.
Today’s PLCB is a modern, dynamic organization which consistently strives to serve the public interest as it fulfills its
three-pronged mission of regulation, retail sales and customer service, and alcohol education.
Meeting the Challenges of Social Responsibility and Profitability
Our mission is to administer the Commonwealth’s beverage-alcohol industry through our stores and our licensees;
promote responsible beverage-alcohol consumption; provide customers with access to the world of beverage alcohol
through product availability and information, and courteous and knowledgable service; and to maximize returns to the
people of Pennsylvania.
Ongoing Commitment to Control
While the PLCB has adopted a more consumer-oriented, market-driven approach to its retail operations, its commitment
to control beverage alcohol sales remains firm. A zero tolerance policy on sales to minors and intoxicated adults has
always been the standard.
Today’s PLCB store employees comprise a well-trained workforce of adults who have no financial incentive to sell more
beverage alcohol. Employees can lose their jobs for unlawful sales to minors and visibly intoxicated persons. Employees
are trained on the specific provisions of the law pertaining to attempted purchases by minors and intoxicated adults.
Employees also learn the necessary skills to recognize legally acceptable “proof of age” identification, evaluate age
characteristics of patrons, and detect visible signs of intoxication. In order to provide good customer service, the store
hours of most Fine Wine and Good Spirits Stores correspond closely to local retail business and community standards.
However, no Fine Wine and Good Spirits Store is open after 10:00 P .M., emphasizing the agency’s commitment to
responsible service for all citizens of Pennsylvania.
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