Form Lcb-89 - Participant Manual - Commonwealth Of Pennsylvania Page 9
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41Introduction
As a server of alcohol, you play a key role in managing alcohol consumption amongst your patrons. You can help keep
customers from becoming intoxicated and help prevent youth from obtaining alcohol, both of which play a major role in
reducing the risk of alcohol-related incidents and liability.
By the end of the training, you should be able to distinguish between legal duties, house duties, and professional duties.
You are required by law to follow legal duties and by your management to follow house duties. You decide which
professional duties you will do because you feel something is ethically or socially important.
This training will provide you with the tools you need to help you serve alcohol responsibly. You will learn how to
recognize visible signs of alcohol impairment, ways to refuse service to a patron, and how to spot a fraudulent form of
identification (ID).
Today’s Server/Seller Training is one of five components that must be completed in order for an establishment to
eventually become RAMP certified.
WHAT IS RAMP CERTIFICATION?
Legislation enacted June 18, 2001 established the Responsible Alcohol Management Program, which is a voluntary
certification that provides incentives for licensees who participate and complete five components. Act 26 of 2006 requires
any licensee who has been found guilty by the Administrative Law Judge of sales to minors or visibly intoxicated persons
to comply with RAMP for a period of up to one year. A licensee may also be mandated to complete RAMP as part of
a conditional licensing agreement (CLA). RAMP is the umbrella term used to describe this collection of training and
resources available to licensees and their employees. Completion of the program provides certification to the licensed
establishment for two years. In order to comply, the establishment must complete all parts of the program, which include:
Owner/Manager Training, Server/Seller Training, New Employee Orientation, Signage, and Request for
Certification.
1. Owner/Manager Training
In order to comply with this component, an owner and/or the PLCB approved manager must attend a free training
that is offered by the Pennsylvania Liquor Control Board. These trainings are offered throughout the Commonwealth
in various locations.
A list of all scheduled trainings can be found on our website at (click on Alcohol Education,
RAMP Quick Links, Owner/Manager Trainings).
2. Server/Seller Training
This component is the focus of today’s training. In order to fulfill this requirement, at least 50% of the licensee’s
alcohol service staff must attend. Included in that group is anyone who serves alcohol and/or checks IDs, as well as
owners and managers. This percentage must be maintained at all times. Trainees are required to complete a course
examination and must receive an 80% or better in order to receive credit for participating in this course.
The Server/Seller Training must be conducted by independent trainers who have been approved by the PLCB. A
list of all approved trainers is available on our website at (click on Alcohol Education, RAMP
Quick Links, PLCB Approved Independent Server/Seller Trainers). The list changes periodically, therefore,
please make sure you have an up to date list before scheduling training.
3. New Employee Orientation
The third component consists of orientation for all employees. The PLCB will provide the orientation form and
appropriate learning materials. It is the sole responsibility of the licensee to ensure that either the owner, manager,
or a designated instructor conducts the orientation. Licensees shall maintain these records consisting of the name of
the employee, date of hire, date of orientation, and the name of the individual who conducted the orientation.
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